Rosaura Chota
Staten Island,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Operator
Atento
03.2017 - 12.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Customer Service Coordinator
Konecta
02.2012 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
Education
High School Diploma -
Nuestra Senora De Belen
Peru 05.2007
Skills
- Negotiation
- Sales Closing
- Product Knowledge
- Account Updating
- Call Control
- Customer Service
- Data Entry
- Call Center Operations
- [Language] Fluency
- Documentation and Reporting
Languages
Spanish
Full Professional
Timeline
Customer Service Operator
Atento
03.2017 - 12.2020
Customer Service Coordinator
Konecta
02.2012 - 03.2017
High School Diploma -
Nuestra Senora De Belen
Similar Profiles
Jesus A Negron RodriguezJesus A Negron Rodriguez
FEMA Supervisor at AtentoFEMA Supervisor at Atento
Esther Escobar FernandezEsther Escobar Fernandez
Agente telefónico at AtentoAgente telefónico at Atento
Rodrigo Faustino SilvaRodrigo Faustino Silva
Profissional de atendimento ao cliente at AtentoProfissional de atendimento ao cliente at Atento
Kevin Quiñones MoralesKevin Quiñones Morales
Fema COVID-19 Funeral Assistance Agent at ATENTOFema COVID-19 Funeral Assistance Agent at ATENTO
Karol SmiarowskiKarol Smiarowski
Building Maintenance Worker at Cong. Khal Shaarei Zion, BobovBuilding Maintenance Worker at Cong. Khal Shaarei Zion, Bobov