Rosaura Madrigal Garcia
Blackfoot,ID
Summary
At Rivera Law LLC, I streamlined operations and enhanced client satisfaction by leveraging bilingualism and organizational skills. I prioritized confidentiality and efficiency, significantly improving team productivity and customer service. My role involved sophisticated data management and fostering a professional environment, showcasing my dedication and ability to multitask in a fast-paced setting. Welcoming clerical professional with 2 years of experience in 1 office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, organizing and filing Accurate.
Overview
4
4
years of professional experience
Work History
Rivera Law LLC
Nathan Rivera
08.2022 - 01.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Safeguarded sensitive information through proper handling, labeling, and storing of restricted access files.
- Managed disposal of outdated or unnecessary records according to established retention schedules while preserving confidentiality requirements.
- Increased productivity by prioritizing high-volume scanning tasks during peak times.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Maintained an organized workspace, ensuring efficiency in daily tasks and compliance with safety regulations.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Enhanced client satisfaction by providing accurate and timely translations in English and Spanish languages.
- Translated documents from [Spanish] to [English].
The Gables Assisted Living
Heidi Olsen
10.2019 - 08.2022
- Reduced staff turnover rates by providing competitive compensation packages, ongoing professional development opportunities, and meaningful employee recognition programs.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Worked in fast-paced environment with competing demands for time and attention.
- Fostered strong relationships with local healthcare providers to ensure seamless coordination of resident care services.
- Ensured proper documentation of administered medications, contributing to accurate medical records for each patient.
- Measured and recorded patients' weight, height, blood pressure, pulse and respiration.
- Assisted in the development of individualized care plans by contributing insights on residents'' interests, preferences, and abilities gathered during activities engagements.
- Boosted social interaction among residents through the organization of group events and outings.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
GED -
Ged Academy
Online01-2013
Skills
- Safe Driving
- Punctuality
- Computer Skills
- Organization
- Customer Service
- Active Listening
- Fluent Bilingualism
- Team Leadership
- Time Management
- Verbal and written communication
- Positive Attitude
- Data Entry
- Dedicated Team Player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Rivera Law LLC
Nathan Rivera
08.2022 - 01.2024
The Gables Assisted Living
Heidi Olsen
10.2019 - 08.2022
GED -
Ged Academy
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