Rosaura Rodriguez
Grand Prairie
Summary
Experienced Proactive RTV Coordinator with skills in data entry, report generation, and documentation management. Improved team productivity and operational workflows through clear and efficient communication strategies and well-organized systems. Demonstrated expertise in customer service, work planning, and administrative leadership, fostering collaboration and maintaining strict confidentiality.
Overview
29
29
years of professional experience
Work History
Warehouse Picker
Nexus Employment Solutions Plus
12.2024 - 03.2025
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Maintained clean and safe work environment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Rtv Coördinator Manager
Neiman Marcus Distribution Center
03.2018 - 08.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Cook Shift Leader
DUBISKI CAREER HIGH SCHOOL
08.2017 - 01.2018
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Manager
TEXAS NUTRITION WIC
02.2016 - 02.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
NATIONAL PAWN
04.2015 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Associate
TRADERS JIM PAWN
01.2010 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate Manager
Uncle Dan's PAWNSHOP
01.2008 - 02.2009
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
Sales Manager
VALUE + PAWN
01.1996 - 08.2006
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
High School Diploma -
Conalep College
Mexico, ME05.1996
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Staff Management
- Administrative Leadership
- Schedule Management
- Staff Supervision
- Professional Networking
- Team Oversight
- Administrative Oversight
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Warehouse Picker
Nexus Employment Solutions Plus
12.2024 - 03.2025
Rtv Coördinator Manager
Neiman Marcus Distribution Center
03.2018 - 08.2024
Cook Shift Leader
DUBISKI CAREER HIGH SCHOOL
08.2017 - 01.2018
Manager
TEXAS NUTRITION WIC
02.2016 - 02.2017
Assistant Manager
NATIONAL PAWN
04.2015 - 02.2016
Sales Associate
TRADERS JIM PAWN
01.2010 - 01.2012
Sales Associate Manager
Uncle Dan's PAWNSHOP
01.2008 - 02.2009
Sales Manager
VALUE + PAWN
01.1996 - 08.2006
High School Diploma -
Conalep College
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