Rosaura Velazquez
West Palm Beach,FL
Summary
Dedicated program assistant with a strong track record in managing administrative procedures and supporting program operations. Expertise in streamlining processes to improve efficiency and productivity across multiple projects. Detail-oriented and organized, capable of thriving in fast-paced environments while maintaining high-quality standards. Strong problem-solving skills that enhance operational effectiveness and contribute to program success.
Overview
27
27
years of professional experience
Work History
Program Assistant
Adopt-A-Family of the Palm Beaches
West Palm Beach, Florida
09.2015 - Current
- Provide information or refer individuals to public, private agencies or community services for assistance.
- Participate in monthly meetings regarding such issues as participant eligibility, program requirements, and program benefits.
- Maintain updated client records with plans, notes appropriate forms, or related information.
- Identify members of high-risk or otherwise targeted groups, such as homeless families with under aged children.
- Determine client eligibility via navigation tool SPDAT-SCORE tool, client intake, clearance.
- Phone interviews for possible eligible clients.
- Billing for different programs including OSCARSS Rapid Rehousing and Low acuity program, AAF Day 1 Move in Cost Program, Day 1 Credit Card, HRC Credit card, Day 1 flight, etc. billing. Entering payment data into a projection sheet that accounts for funding amounts used. Speaking and dealing with landlord issues regarding payment/documentation needed such as balance statement and ledgers. Low acuity rental applications and billing through the OSCARSS county website portal for Rapid Rehousing programs and Hotel. Searching the community for new landlords willing to accept funding in order to house families in need of assistance. Outreach specialist.
- Face to face assessment with client, enroll and place in acuity list, update data as needed.
- Train new staff as needed.
- Deal with client issues/concerns
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
Sr. Clerk
State of Florida Health Department
Greenacres, Florida
01.2008 - 11.2013
- Provide information of refer individuals to public or private agencies or community services for assistance.
- Participate in monthly meetings regarding such issues as participant eligibility, program requirements, and program benefits.
- Maintain updated client records with plans, notes appropriate forms, or related information.
- Identify members of high-risk or otherwise targeted groups, such as children, infants and pregnant women.
- Determined client eligibility, new client intake, issued client WIC checks, scheduled client appointments.
- Participated in maintaining the site’s formula inventory.
Administrative Assistant to Operations Manager
J & J Produce
Loxahatchee, Florida
01.2005 - 01.2008
- Prepare invoices, memos, letters, and other documents, using word processing, spreadsheet.
- Attend meetings and translate meeting discussions to Spanish.
- Greet visitors and determine whether they should be given access to specific areas or individuals.
- Read and analyze incoming memos, submissions.
- Perform general office duties, such as ordering supplies, maintaining records, management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Sort, and distribute incoming correspondence, including faxes and email.
- Interpret administrative and operating policies and procedures for employees.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Distributed payroll to employees
Receptionist/Secretary
Mamie Kendall, Esquire
Belleglade, Florida
01.1999 - 01.2005
- Mail, fax, or arrange for delivery of legal correspondence to clients.
- Receive and place telephone calls
- Organize and maintain law libraries, documents, and case files.
- Make photocopies of correspondence, documents, and other printed matter.
- Answer telephones and give information to callers, take inquiries or direct them to the appropriate persons according to their needs.
- Schedule and confirm appointments for clients.
Education
GED -
01.1999
Skills
- Administration and management
- Clerical support
- Customer service
- Spanish language proficiency
- Data entry and management
- Client relations
- Social work expertise
- Legal knowledge
- Certified notary public
- Billing and financial procedures
- Microsoft Excel proficiency
- Program evaluation skills
- Team collaboration
- Problem solving strategies
- Effective communication skills
- Staff training and development
- Time management techniques
- Record keeping practices
- Financial reporting skills
- Vendor management
- Creative problem solving techniques
- Multitasking and organization skills
- Research capabilities
- Operations assistance experience
- Remote work proficiency
- Scheduling and calendar management
- Staff support services
- Teamwork and collaboration skills
- Valid driver's license
Awards
Employee of the Quarter, Greenacres WIC 2011, Sunshine Award, Greenacres WIC 2011, Highest Productivity Award, Greenacres WIC, March, April, and May 2010/2012
Timeline
Program Assistant
Adopt-A-Family of the Palm Beaches
09.2015 - Current
Sr. Clerk
State of Florida Health Department
01.2008 - 11.2013
Administrative Assistant to Operations Manager
J & J Produce
01.2005 - 01.2008
Receptionist/Secretary
Mamie Kendall, Esquire
01.1999 - 01.2005
GED -
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