Rosa Veronica Romero Aguirre
Riverside,Ca
Summary
This information which corresponds to my resume gives constancy of my experience by having worked in various private and public sectors, by what I consider myself a person with the availability and ease of working individually and also on computer, solve problems efficiently, and most importantly learn and acquire knowledge for the benefit of the Organization and staff. I assume challenges and goals that the company raise me since I consider giving solutions as one of the main functions of any engineer, taking advantage of conditions that arise in the different areas, whose functions correspond me to performance.
Overview
19
19
years of professional experience
Work History
Customer service and Sales Assistant
Romeraguir y Cia.
06.2019 - 05.2024
- Plan, organize and control the activities of the company, in order to help generate greater profitability
- Management of unit prices for sale to the public
- Present the final reports of purchases, sales and monthly withholdings to the Accounting department
- Sales to the public and customer service
- Handle a high volume of calls in a professional manner, ensuring excellent phone etiquette at all times
- Provide accurate information
- Analyze customer needs to recommend appropriate solutions
- Maintain up-to-date knowledge of company products and knowledge of our customer service departments
- Clean the office, in addition to ordering the folders monthly of all the files
Agent of Agency
CNEL EP – EL ORO
07.2018 - 04.2019
- Provide support in the reception of consumer requirements at the level of requests claims and complaints; giving a timely, immediate and quality solution
- Control of overdue portfolio
- Present monthly reports of operational work carried out in the Agency
- Coordinate work with the Department of Technical Management
- Manage the supply of materials in the warehouses
Administrative Project Assistant
CELEC EP TERMOGAS MACHALA
10.2013 - 04.2014
- Receiving, dispatching, record and file correspondence and various documents of immediate supervisors and making your monitoring as appropriate
- Reporting of the activities in the Project area, both monthly and annually for their respective review, approval and signature
Sales Assistant
Agrocomercio Romero & Hnos.
07.2011 - 08.2013
- Management unit retail prices
- Present the reports to General management for their respective approval and signature
- Recommend and give solutions to solve difficults that are present in the elaboration and implementation of the processes
- Sales and customer service
Program Coordinator, Customer Service and Sales Representativ
Virtual Agent Services - Call Center
07.2007 - 05.2011
- Handle a high volume of calls from patients requesting reservations over750 La Quinta hotels
- Answered inquires and provide information to customers as required
- Processing orders as per their request
- Updating account information and handling escalated issues in accordance with company policies
- Issued free nights and paid reservations for the members
- I was promoted to the Department GROUPS RESEVATIONS of members of “ La Quinta Inn and Suites Hotels”
Administrative Assistant
State Farm Insurance
08.2006 - 02.2007
- Handled bilingual customer requests, transferring calls and recording client information
Warehouse Assistant
Unique Fine Fabrics
07.2005 - 03.2006
- Checked and updated client orders into the system in a daily basis; accurately input product codes as arriving
- Verified accuracy and completeness of entries at the end of the day
- Prepared and packed customer orders for shipping process
Data Entry Clerk
OPP Matte Laminated Trade Solutions
01.2005 - 07.2005
- Created clients databases using ACT in-house software
- Researched information via internet to update and classify client needs as specific categories
Education
Costumer Service and Sales Representative Certificate - undefined
La Quinta Inns & Suites
Toronto07.2007
International Business Diploma - undefined
Universidad Tecnológica Equinoccial
10.2004
Skills
- Experience in a variety of office functions performing administrative, call center representative, clerical and sales related work
- Operated keyboard and other data entry device to enter data into computer
- Strong work ethic and dependable in getting the job done efficiently and on time
- Fluent in English and Spanish; excellent communications and interpersonal skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer service and Sales Assistant
Romeraguir y Cia.
06.2019 - 05.2024
Agent of Agency
CNEL EP – EL ORO
07.2018 - 04.2019
Administrative Project Assistant
CELEC EP TERMOGAS MACHALA
10.2013 - 04.2014
Sales Assistant
Agrocomercio Romero & Hnos.
07.2011 - 08.2013
Program Coordinator, Customer Service and Sales Representativ
Virtual Agent Services - Call Center
07.2007 - 05.2011
Administrative Assistant
State Farm Insurance
08.2006 - 02.2007
Warehouse Assistant
Unique Fine Fabrics
07.2005 - 03.2006
Data Entry Clerk
OPP Matte Laminated Trade Solutions
01.2005 - 07.2005
Costumer Service and Sales Representative Certificate - undefined
La Quinta Inns & Suites
International Business Diploma - undefined
Universidad Tecnológica Equinoccial
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