Rosayrems Vigoa
Miami Springs,FL
Summary
-Professional security prepared to contribute to secure and safe environment. Brings valuable experience in threat assessment and incident management, ensuring safety of assets and personnel. Known for reliable team collaboration and adaptability in dynamic situations, with skills in surveillance and emergency response.
-Diligent with background in ensuring safety and security of premises. Specialized in incident response and threat assessment, contributing to safer environment. Demonstrated ability to use equipment and enforce regulations effectively.
-Experienced with managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Interntional Security Agent
Eulen America
04.2024 - 11.2024
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Check every hidden compartments for any types of narcotics or contraband, explosives, any weapons and dangerous goods.
- Supervise ramp personal unloading cargo and passenger baggage, also passengers unusual behaviors.
- Coordinate with others airport security and aviation personal to ensure a readily process.
- Drive and transport sensitive information and items.
- Making sure everything was delivered on time in orderly fashion to a secured area.
- Receive and delivered any item or important documents to the costumer service representative in station.
T-Mobile Associate Representative
T-Mobile, Custom Wireless
08.2021 - 01.2022
- Increased customer loyalty by offering personalized support throughout the entire sales process.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Cashier
Tennis Plaza
02.2020 - 12.2020
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Stocked, tagged and displayed merchandise as required
- Created price tags and merchandise signs
- Processed customer refunds and exchanges according to established guidelines
Cashier/Sales Associate/Stocker
Ace Hardware
05.2018 - 06.2020
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Pharmacy Technician
CVS Pharmacy y mas
01.2017 - 01.2018
- Counted, measured and compounded medications following standard procedures
- Reviewed and verified customer information and insurance provider information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Stocked, labeled and inventoried medication to keep accurate records
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
Clerk cashier
CVS Pharmacy y Mas
08.2015 - 01.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reviewed and resolved differences between accounting information and cash drawer
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Maintained records related to sales, returns and inventory availability
- Counted cash in register drawer at beginning and end of shift
- Maintained current knowledge of store promotions and highlighted sales to customers
Education
GED -
Institute Ernest Thaelman
Cuba, Matanzas01-2012
High School Diploma -
Institute Jose luis Dubrocq
Cuba, Matanzas01.2007
Skills
- Customer assistance
- Staff development
- Adaptability
- Friendly demeanor
- Product restocking
- Team collaboration
- Multi-tasking ability
- Written and verbal communication
- Facility security
- Security systems
- Security procedures
- Situational awareness
- English fluency
- Reporting skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Interntional Security Agent
Eulen America
04.2024 - 11.2024
T-Mobile Associate Representative
T-Mobile, Custom Wireless
08.2021 - 01.2022
Cashier
Tennis Plaza
02.2020 - 12.2020
Cashier/Sales Associate/Stocker
Ace Hardware
05.2018 - 06.2020
Pharmacy Technician
CVS Pharmacy y mas
01.2017 - 01.2018
Clerk cashier
CVS Pharmacy y Mas
08.2015 - 01.2017
High School Diploma -
Institute Jose luis Dubrocq
GED -
Institute Ernest Thaelman
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