Rosbelys Infante
Elizabeth,NJ
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at BRISAS through exceptional service and sales expertise. Skilled in POS operations and cash handling, coupled with a warm and engaging demeanor. Demonstrated ability to lead under pressure, ensuring seamless service and increased sales without compromising quality.
Overview
1
1
year of professional experience
Work History
Mesera
BRISAS
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Cajera
Restaurants La Tamaleria
06.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachiller -
Almirante Brion
Venezuela 07.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Sales expertise
- Order Accuracy
- Table Bussing
- Suggestive Selling
- Point of sale operation
- Beverage Preparation
- Tableside Etiquette
- Table setting knowledge
- Menu presentation
- Bill computation
- Wine service
- Banquet Coordination
- Wine pairing knowledge
- Reliable and Responsible
- Adaptable and Flexible
- Warm and Friendly
- High Energy and Stamina
- Team Leadership
- Cool Under Pressure
Timeline
Cajera
Restaurants La Tamaleria
06.2024 - 07.2024
Mesera
BRISAS
01.2024 - Current
Bachiller -
Almirante Brion
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