Rosberly Hernandez
Ocean Springs,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Military Services Journeyman
Kessler AFB
11.2022 - Current
- Leveraged technical expertise in troubleshooting complex problems efficiently while minimizing disruptions caused due to downtime.
- Worked closely with sales staff to identify potential upselling opportunities while delivering high-quality services as standard practice.
- Participated in ongoing professional development opportunities to constantly update skills and knowledge relevant to the industry.
- Upheld a professional demeanor at all times when representing the company in interactions with customers or other external stakeholders.
- Conducted comprehensive training sessions for new hires, ensuring a thorough understanding of company policies and procedures.
- Exceeded performance targets regularly, earning recognition from supervisors for exceptional work ethic and commitment to delivering outstanding service.
- Pushed, pulled and transported large loads and objects.
- Lifted and carried heavy materials.
- Developed strong rapport with clients by consistently providing exceptional service and support.
Restaurant Waitress/Supervisor in Training
Jalapeno Grill
07.2022 - 01.2024
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
Education
Currently Working On It - Process Operations
Mississippi Gulf Coast Community College
Jackson, MS05.2026
High School Diploma -
St Martin High School
Ocean Springs, MS05.2022
Skills
- Military knowledge
- First Aid Training
- Security clearance
- Language skills
- Physical Fitness
- Performance Tracking
Certification
- Certified Lifeguarding with CPR/AED for Professional Rescuers and First Aid, American Red Cross- Date Completed: 5/1/2022
- Certified Lifeguarding-BL , American Red Cross- Date Completed: 5/1/2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Military Services Journeyman
Kessler AFB
11.2022 - Current
Restaurant Waitress/Supervisor in Training
Jalapeno Grill
07.2022 - 01.2024
Currently Working On It - Process Operations
Mississippi Gulf Coast Community College
High School Diploma -
St Martin High School
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