Roschel Douglas
Lehigh Acres,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Sam Galloway Ford
03.2022 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales/Leasing Consultant
Sam Galloway Ford
12.2020 - 03.2022
- Built and maintained strong relationships with potential residents and families to encourage and support move into community.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Maintained strong and well-managed online presence to successfully market community.
- Assisted over 50 clients daily throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Agent
BDC, Digital Lead Performance
09.2019 - 03.2020
- Taking existing digital leads and turning them into face-to-face appointments for several Harley-Davidson dealerships across country .
- Established strong customer relationships, building recommendations and loyalty.
- Used various software to prepare sales reports containing customer information related to products and services purchased.
- Helped client advance in career by monitoring trends and changes in preferred industry.
- Handled and promptly resolved customer complaints to maintain professional relationships
Representative
BDC, Camping World
07.2020 - 11.2020
- Set and record/track RV Sales appointments in CRM
- Diligently and accurately record prospective customer's information
- Monitor response time on all incoming leads
- Maintain a thorough knowledge of all digital marketing activity/campaigns
- Schedule additional follow up based on contact, log notes and appropriate stage changes with customer
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
Sales Manager/Credit Manager
Rent-A-Center
10.2018 - 10.2019
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Customer Service Representative
Comcast
03.2017 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Tech Support Agent
Alorica
11.2014 - 11.2016
- I worked as a tech support agent that troubleshoots TVs, Home Theatre devices, home appliances and much more
- In addition to troubleshooting I act as a go between operating multiple lines between our members and manufacturers and other retailers
- I assist with presales questions, installations, warranty inquiries and any other queries related to a Costco product or service
- I also make outbound calls to follow up on service requests, schedule repairs and other services.
Merchandising Associate
MCA, Sears
04.2014 - 09.2014
- For the shoe department and I was responsible for assisting customers and helping them find or order their desired product, marking down and putting up sale tags, stocking shelves, tagging item, doing inventory and doing daily walk through.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
Cashier
Walmart
09.2013 - 12.2013
- I handled cash, help customers locate products since as I was usually the first pointe of contact, operate a cash register and kept the area clean and educate myself on products and promotions being offered that week.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL05.2013
Skills
- Risk Mitigation
- Purchasing and Procurement
- Strategic Account Development
- Key Account Management
- Critical Thinking
- Marketing Campaign Analysis
- Interdepartmental Collaboration
- Coaching and Mentoring
- Oracle Primavera Enterprise Project Portfolio Management
- Digital Sales
- Programming Languages
- Microsoft Office Suite Expertise
Additional Information
- Authorized to work in the US for any employer
Certification
- CPSP - Certified Professional Sales Person
- Licensed Real Estate Agent
- Notary Signing Agent
Timeline
Sales Manager
Sam Galloway Ford
03.2022 - 11.2023
Sales/Leasing Consultant
Sam Galloway Ford
12.2020 - 03.2022
Representative
BDC, Camping World
07.2020 - 11.2020
Agent
BDC, Digital Lead Performance
09.2019 - 03.2020
Sales Manager/Credit Manager
Rent-A-Center
10.2018 - 10.2019
Customer Service Representative
Comcast
03.2017 - 10.2018
Tech Support Agent
Alorica
11.2014 - 11.2016
Merchandising Associate
MCA, Sears
04.2014 - 09.2014
Cashier
Walmart
09.2013 - 12.2013
High School Diploma -
Cape Coral High School
- CPSP - Certified Professional Sales Person
- Licensed Real Estate Agent
- Notary Signing Agent
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