Summary
Overview
Work History
Education
Skills
Certification
Fingerprint Clearance Card
Timeline
Generic

Roschelle Rose

Maricopa,AZ

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Caregiver

Ability 360
12.2023 - Current
  • Assisting clients with everyday tasks around house.
  • Helping clients take their medication prescribed by doctors.
  • Providing ambulatory and mobility assistance around.
  • Assisting with personal hygiene and grooming.
  • Helping clients get dressed.
  • Assisting clients with physical therapy exercises (stretching)
    Planning and preparing meals and meal schedules.
  • Administering medication.
  • Providing companionship.
  • Transporting clients to and from appointments, errands, activities,

Server

Pasta Brioni
08.2021 - 02.2024
  • Maintain full knowledge of menu offerings and preparation techniques, including dietary restriction information, presenting menu to them and introducing specials each day or new items, take detailed food orders.
  • Able to handle averages of 10 tables and up 30 guests at one time.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Achieved highest review awards.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Picker

Amazon Warehouse
10.2020 - 02.2021
  • Locating merchandise to fulfill picking tickets.
  • Achieved over 20% faster than average speed on job.
  • Locating merchandise to fulfill picking tickets.
  • Labeling various types of inventories
  • Ensuring that proper loading and safety procedures and/or
  • Guidelines are strictly followed at all times.
  • Picking orders as assigned and/or requested by Amazon management.

Server

Dos Gringos
04.2019 - 02.2020
  • Offer information on all menu items, beverage items and daily offerings, follow up with guests using two minute/two bite check-back rule.
  • Implement all safety and food handling protocols and provide elite over all dining experience for every patron.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.

Manager

Kelly's at Southbridge
07.2018 - 02.2019
  • Hiring, training, and managing staff, Maintaining and recording inventory, customer satisfaction, Creating work schedules, Recruiting new employees, Managing daily front- and back-of-house restaurant operations, Resolving conflicts
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed approximately 15 employee's day to day
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Owner and Operator

Sorella's Salon
07.2014 - 05.2017
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
  • Managed between 5 and 8 employees.

Teller/ CSR

Altier Credit Union
06.2013 - 09.2013
  • All teller and CSR/MSR services
  • Maintaining impeccable records and balanced drawer
  • Handled all cash and money implement transactions.
  • Assisted with all customer needs.
  • Sold new accounts and investment opportunities.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Administrative Assistant

Nex Computing Solutions
10.2012 - 03.2013
  • Performed all office duties to include multiple phone lines, precise record keeping, filing systems
  • Assisted with all A/R and A/P duties
  • Performed all parts and supplies ordering and inventory tracking
  • Managed all shipping and handling duties
  • Observed and assisted technicians with builds for orders.
  • Increased departmental organization with creation of detailed procedures.
  • Facilitated communication between departments, ensuring timely resolution of technical issues and smooth operations.
  • Managed scheduling and logistics for meetings, conferences, and events to optimize resource allocation and minimize conflicts.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Machinist Operator

Truecutt Tool
09.2000 - 09.2012
  • All office and managerial duties, answering phones, order intakes, invoicing, machine operations, sharpening and sand blasting, tool preparation, shipping and receiving
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Manually set up machinery, lathes, and grinders.
  • Worked with team members to improve production processes and procedures.
  • Adjusted machines to increase productivity for runs.
  • Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
  • Managed high volume calls and office duties while staying on schedule with orders.

Teller/CSR

Armed Forces Bank
03.2010 - 12.2010
  • Provided all Armed Forces members with exceptional service for all banking needs
  • Maintained impeccable records and balanced drawer
  • Handled all cash and money implements.
  • Processing transactions such as deposits, withdrawals, or loan payments on behalf of customers.
  • Contributed to positive work environment by demonstrating professionalism, courteousness, and strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Teller/Customer Service

Community Bank DOD-Germany
04.2007 - 10.2009
  • International money handling with multiple currencies, All teller and CSR/MSR services
  • Maintaining impeccable records and balanced drawer
  • Opening new accounts or transferring funds between accounts
  • Processing wire transfers and other complex transactions
  • Reviewing account statements and other financial documents to ensure accuracy of entries
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to welcoming branch environment by maintaining clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Processed applications for new accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Cross-sold credit cards, loans and other bank products.
  • Counted, verified and handled bank deposits and armored car transactions.

Owner and Operator

In the Son Cleaning Service
11.1999 - 01.2006
  • Performed all cleaning or landscaping duties stipulated under contract agreement with each client.

Customer Service

DIRECTV
05.2006 - 01.2007
  • Provided expert customer service and technical support to clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally.
  • Coached call center staff through challenging customer service issues.
  • Provided outstanding customer service on phone and in person.

Administrative Assistant

Western Business Equipment
11.2003 - 02.2007
  • Performed all office duties to include multiple phone lines, precise record keeping, filing systems
  • In charge of dispatching and route set-ups for 5-7 technician daily
  • Assisted with all A/R and A/P duties
  • Performed all parts and supplies ordering and inventory tracking
  • Managed all shipping and handling duties.

Education

Cyber Security, Computer Forensics -

Central Arizona College
Coolidge, AZ
12.2024

Caregiving License -

Headmaster Assisted Living Caregiving License
Phoenix, AZ
08.2023

Cosmetology License -

Brillare Hairdressing Academy
Phoenix, AZ
09.2012

Skills

  • Computer literacy
  • Leadership Skills
  • International Sales & Money handling
  • Customer Service and Complaint Resolution
  • Superior Organization
  • Relationship building & management
  • Problem solving
  • Top performer sales goals
  • Attention to details
  • Exceptional Customer testimonials/reviews
  • Results oriented
  • Written and verbal communication
  • Adaptable
  • Strong Ethics
  • Banking Software Proficiency
  • Cross-Selling Products

Certification

  • Caregiving License 2022
  • Nuts and Bolts Business Training Certification
  • Advanced Product Sales Classes
  • Advanced Customer Service Classes
  • Multiple Currency training
  • Marketing and Web Design Certification

Fingerprint Clearance Card

Level 1 Finger Print Clearance Card

Timeline

Caregiver

Ability 360
12.2023 - Current

Server

Pasta Brioni
08.2021 - 02.2024

Picker

Amazon Warehouse
10.2020 - 02.2021

Server

Dos Gringos
04.2019 - 02.2020

Manager

Kelly's at Southbridge
07.2018 - 02.2019

Owner and Operator

Sorella's Salon
07.2014 - 05.2017

Teller/ CSR

Altier Credit Union
06.2013 - 09.2013

Administrative Assistant

Nex Computing Solutions
10.2012 - 03.2013

Teller/CSR

Armed Forces Bank
03.2010 - 12.2010

Teller/Customer Service

Community Bank DOD-Germany
04.2007 - 10.2009

Customer Service

DIRECTV
05.2006 - 01.2007

Administrative Assistant

Western Business Equipment
11.2003 - 02.2007

Machinist Operator

Truecutt Tool
09.2000 - 09.2012

Owner and Operator

In the Son Cleaning Service
11.1999 - 01.2006

Cyber Security, Computer Forensics -

Central Arizona College

Caregiving License -

Headmaster Assisted Living Caregiving License

Cosmetology License -

Brillare Hairdressing Academy

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