Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Roscina Evans

Henderson,TX

Summary

Dynamic professional with expertise in store operations and customer service management, honed at Family Dollar. Proven track record in personnel development and inventory forecasting, enhancing team performance by 20%. Adept at fostering positive relationships and driving sales through innovative promotional planning. Reliable and adaptable, committed to achieving operational excellence and exceeding customer expectations.

Overview

20
years of professional experience

Work History

Family Dollar

Ass Store Manager
01.2024 - Current

Job overview

  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.

Lowe's

Customer Service Representative
11.2024 - 01.2025

Job overview

  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Kmartcorp

Customer Service Manager
08.2005 - 10.2016

Job overview

  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.

Customer Relations Center

Wal-Mart
10.2016 - 11.2020

Job overview

  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

Hocking College
Houston, TX

Associate of Science from Business Administration And Management
07.1993

University Overview

Skills

  • Promotional planning
  • Store operations oversight
  • Operational budgeting
  • Personnel development
  • Hourly shift management
  • Process improvements
  • Sales analysis
  • Customer relations
  • Inventory forecasting
  • Flexible schedule
  • Operations management
  • Supply ordering
  • Reliable
  • Team development
  • Multitasking and organization
  • Order management
  • Sales promotions
  • Verbal and written communication
  • Staff management
  • Special events
  • Store displays
  • Employee scheduling
  • Goals and performance
  • Team building
  • Risk management
  • Policies and procedures
  • Bank deposit procedures
  • Cash management
  • Store operations
  • Inventory oversight
  • Customer service
  • Customer response
  • Sales professional
  • Outstanding communication skills
  • Customer service management
  • Friendly and positive
  • Opening and closing procedures
  • Problem-solving

Software

20 Years

Timeline

Customer Service Representative
Lowe's
11.2024 - 01.2025
Ass Store Manager
Family Dollar
01.2024 - Current
Wal-Mart
Customer Relations Center
10.2016 - 11.2020
Customer Service Manager
Kmartcorp
08.2005 - 10.2016
Hocking College
Associate of Science from Business Administration And Management

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Roscina Evans