Roscoe Govan
Information Technology Specialist
San Antonio,TX
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
Certifications
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Desktop Support Technician
Apex Systems
San Antonio, Texas
02.2021 - Current
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Google Fiber Technician
ITC Group
San Antonio, Texas
06.2020 - 02.2021
- Installed and configured new devices and system components.
- Researched and recommended network and data communications hardware and software.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Cable Technician
Hallmark University
San Antonio, TX
10.2019 - 06.2020
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
Education
BS in Cybersecurity
Hallmark University
San Antonio, TX 04.2019 - 08.2021
Skills
Data Transfer Best Practices
New System Deployment
Network support
Military experience
Planning and Coordination
Servers expertise
Wireshark software
Microsoft Hyper-V Server
Supervision
Technical inspections
Leadership
Computer proficiency
DNS implementation
MS Office
Detail-oriented
Root Cause Analysis
Certification
CCNA - Cisco Certified Network Associate
Affiliations
Information Systems Security Association (ISSA)
Codecademy Pro
Timeline
CCNA - Cisco Certified Network Associate
04-2021
Desktop Support Technician
Apex Systems
02.2021 - Current
CompTIA Network+
12-2020
CompTIA Security+
10-2020
Google Fiber Technician
ITC Group
06.2020 - 02.2021
Cable Technician
Hallmark University
10.2019 - 06.2020
BS in Cybersecurity
Hallmark University
04.2019 - 08.2021