ROSCOE MORTON JR.
JACKSONVILLE,FL
Summary
Encouraging Area Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Area Manager
Encompass Onsite
02.2023 - 01.2024
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to Northeast Florida State Hospital guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
- Managed budgets effectively while ensuring adequate allocation of resources towards essential tasks and completed all month-end reporting.
- Reduced costs by negotiating contracts with vendors for supplies, equipment, and services.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
- Supervised and directed daily work of team of 30 sanitation personnel , in addition to leading trainings.
Inventory Control Coordinator
Elevate PFS
08.2019 - 02.2023
- Processed inventory for Auto related accounts on behalf of UF Health Hospital and worked multiple projects for North Oaks Hospital in addition to Waterbury Hospital in resolving accounts.
- Prepared, maintained, and submitted all client-level inventory management reports; aging reports, reconciliation reports and return reports
- Maintained queue of over 200 accounts flagged for management review; reviewed prior to being returned to client.
- Overseen all payments received and coordinated timely with Cash Posting Department.
- Processed over 200 preliminary payment files and submitted results to Cash Posting Department by designated deadline each month
- Managed the Ad HOC inventory initiatives and other projects as needed.
- Served as first point of contact with assigned clients on basic operational items
- Worked with assigned supervisor on any items pertinent to client.
- Identified and communicated any ongoing issues with data/reports to Operations Supervisor and Operations Manager as well as communicate any additional training opportunities for staff to Operations Supervisor and Operations Manager.
- Submitted various reports to client at interval and by method stipulated by each client.
Administrative Assistant/TPL Specialist
MedData, Inc
06.2018 - 08.2019
- Coached new employees on administrative procedures, company policies and performance standards
- Identified and recommend changes to existing processes to improve accuracy, efficiency, responsiveness of customer service department
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Performed research to collect and record customers third party liability claims data
- Scheduled office meetings and personal interview appointments per supervisor and director's needs
- Documented all findings in concise reports
- Issued payout to claimants
- Negotiated with claimants to settle claims
- Evaluated and investigated 1000 claimant accounts a week to ensure all insurance claims are being paid
- Collected and tracked evidence in support of legal processes.
Provider Enrollment Specialist
Novitas Solutions, Inc.
04.2017 - 05.2018
- Prepared and processed over 50 provider enrollment forms with Medicare and Medicaid in multiple states
- Created and implemented provider acquisition initiative with focus on high-margin services.
- Conversed effectively with various parties on daily basis using polished interpersonal and active listening skills.
- Used PECOS system to enter all new details, including provider effective dates into enrollment database.
- Processed submitted over 50 provider applications for Part A and B Medicare providers.
- Secured 50-60 new provider accounts in one year, increasing enrollment rates by 50% per month.
Provider Service Advocate
Novitas Solutions, Inc.
06.2015 - 04.2017
- Coordinated efforts of 15 team members engaged in procedure and policy project for solution development to hurdles to customer service etiquette delivery
- Developed team communications and information for training and meetings
- Worked with different providers as customers to understand requirements and provide exceptional customer service
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Accessed multiple systems to research customer problems and record inquiry types
- Provided accurate and timely responses to telephone inquiries regarding Medicare claims
- Researched the Centers for Medicare and Medicaid Service and Novitas-Solutions websites to provide knowledge and education to customers
- Accessed Interactive Voice response system and Internet Portal systems as needed to help educate customers on self-service options that are available to them
- Utilized Multi-Carrier System and FISS daily
- Exceeded and maintained quality, production, and adherence standards
- Used Higlas Issues and Financial Correspondences for customers
- Researched and responded to application specific or general provider enrollment inquiries.
Education
High School Diploma -
William M. Raines
Jacksonville06.2006
Skills
- Customer Service
- Team Leadership
- Strategic Planning
- Policies and Procedures
- Facility Inspections
- Budget Preparation
- Staff Management
- Proposal Development
Personal Information
Title: AREA MANAGER
Timeline
Area Manager
Encompass Onsite
02.2023 - 01.2024
Inventory Control Coordinator
Elevate PFS
08.2019 - 02.2023
Administrative Assistant/TPL Specialist
MedData, Inc
06.2018 - 08.2019
Provider Enrollment Specialist
Novitas Solutions, Inc.
04.2017 - 05.2018
Provider Service Advocate
Novitas Solutions, Inc.
06.2015 - 04.2017
High School Diploma -
William M. Raines
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