Roscole Abbott
Norfolk,VA
Summary
College student and Veteran with 6 years of improving customer satisfaction and improving companies overall. I am competitive but also know how to work in a team environment as well. I have excellent communication skills and understand how to adapt in any situation.
Overview
6
6
years of professional experience
Work History
Master At Arms
United States Navy, USN
Arlington, VA
03.2015 - 12.2019
- Assisted in the development of incident response plans, procedures, and policies.
- Researched emerging trends in cybersecurity threats, risks, and countermeasures.
- Developed and implemented security protocols to protect corporate networks and systems.
- Coordinated with remote IT personnel to resolve any issues related to network security.
- Collaborated with IT team to ensure the security of software applications and databases.
- Assisted in the evaluation and recommendation of new security technologies and tools.
- Reviewed security bulletins and vulnerability patch releases.
- Investigated information security breaches to identify vulnerabilities and evaluate damage.
Crew Member
Wendys International
Chesapeake, VA
11.2013 - 01.2015
- Assisted management team with inventory counts of food products and beverage supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Resolved customer complaints in a professional manner.
- Informed customers about daily specials in an engaging manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Drove team success by quickly completing assigned tasks.
Education
Some College (No Degree) - Cybersecurity
Tidewater Community College
Norfolk, VASkills
- Incident response
- Problem solving
- Desire to learn
- Great communicator
- Computer skills
- Attention to detail
- Problem Identification
Timeline
Master At Arms
United States Navy, USN
03.2015 - 12.2019
Crew Member
Wendys International
11.2013 - 01.2015
Some College (No Degree) - Cybersecurity
Tidewater Community College
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