Danny Asael Delgado
New York,NY
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in customer relationship building and technical support. Leveraging strong empathy and innovative teaching strategies, I consistently achieve sales goals while enhancing customer satisfaction. Committed to fostering growth and understanding, I adapt to diverse needs, ensuring impactful service delivery.
Overview
14
14
years of professional experience
Work History
Sales Representative
AT&T
Cerritos
08.2024 - 09.2025
- Developed strong customer relationships to enhance service and support.
- Collaborated with team members to achieve sales goals and targets.
- Educated customers on product features and benefits of mobile services.
- Conducted market research to identify customer needs and preferences.
- Assisted in training new sales representatives on company processes.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in promotional events to increase brand awareness in the community.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Provided technical support for customers using the company's products or services.
ESL Teacher
Chuo High School
11.2023 - 08.2024
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Set assessments to measure student progress and identify growth opportunities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
ESL Mathematics Teacher
Bangkok Christian College
12.2020 - 11.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Administered assessments and standardized tests to evaluate student progress.
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Implemented peer tutoring system to enhance comprehensive understanding of math techniques and increase student test scores.
- Improved students'' problem-solving abilities by incorporating real-life applications into mathematical concepts.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Provided meaningful math instruction to improve math skills of children.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Mentored students on individual basis to help develop math skills.
Customer Service Representative
AT&T
10.2018 - 06.2019
Help Desk Technician
Spring Communications
04.2016 - 10.2018
Tier 3 Technical Support Agent
Cox Communications
10.2014 - 04.2016
Store Support
T-Mobile
07.2013 - 10.2014
Sales Representative
Sprint
09.2011 - 07.2013
Education
Certificate of Achievement - Mathematics K-12
Colorado State University Global
Aura, CO07.2024
Master of Education - General Education
Liberty University
Lynchburg, VA05.2023
Bachelor of Science - Liberal Arts And General Studies
Excelsior University
Albany, NY02.2020
Skills
- Task-based learning
- Empathy and patience
- Teaching strategies
- Classroom Management
- Online Teaching
- Interactive Teaching
- Pronunciation coaching
- Lesson Planning
- Product knowledge
- Technical support
- Sales goal achievement
Timeline
Sales Representative
AT&T
08.2024 - 09.2025
ESL Teacher
Chuo High School
11.2023 - 08.2024
ESL Mathematics Teacher
Bangkok Christian College
12.2020 - 11.2023
Customer Service Representative
AT&T
10.2018 - 06.2019
Help Desk Technician
Spring Communications
04.2016 - 10.2018
Tier 3 Technical Support Agent
Cox Communications
10.2014 - 04.2016
Store Support
T-Mobile
07.2013 - 10.2014
Sales Representative
Sprint
09.2011 - 07.2013
Certificate of Achievement - Mathematics K-12
Colorado State University Global
Master of Education - General Education
Liberty University
Bachelor of Science - Liberal Arts And General Studies
Excelsior University
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