Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosdy Castro

Fort Worth,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Route Specialist

VendiBean
02.2023 - Current
  • Provided excellent customer service, resolving complaints and answering inquiries in a professional manner.
  • Collaborated with dispatchers to ensure smooth operations, minimizing delays and disruptions.
  • Implemented contingency plans for unexpected events such as traffic accidents or road closures to minimize impact on delivery schedules.
  • Established positive relationships with regular customers by delivering exceptional service tailored to their unique needs.
  • Supported warehouse staff with loading/unloading tasks as needed for efficient turnaround times between routes.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Tested systems, noting issues and completing preventive maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Shift Leader Manager

Chill's Bar & Grill
02.2021 - 08.2023
  • Server, Bartender, Front of House and Kitchen Manager, as well as being a New Restaurant opening trainer.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.

Shift Lead Manager

Chill's Bar & Grill
04.2001 - 01.2021
  • Server, Bartender, Front of House and Kitchen Manager, as well as being a New Restaurant opening trainer.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.

Service Manager

Tahoe Joe's Famous Steakhouse
06.2009 - 06.2013
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
  • Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Front of House Manager

Chili's Grill & Bar Restaurant
08.1996 - 06.2009
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
  • Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.

Education

High school diploma -

Lynwood High School
Lynwood, CA
01.1997

Skills

  • Customer Service
  • Deadline Management
  • Staff Leadership and Supervision
  • Hiring and Scheduling procedures
  • Performance Evaluations and Development
  • Quality Control
  • Food Preparation and Portion Control
  • Inventory Management
  • Supply Ordering and Management
  • Sanitation Standards

Certification

  • Driver's License
  • TABC Certified
  • Food Handler Certification
  • ServSafe

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Route Specialist

VendiBean
02.2023 - Current

Shift Leader Manager

Chill's Bar & Grill
02.2021 - 08.2023

Service Manager

Tahoe Joe's Famous Steakhouse
06.2009 - 06.2013

Shift Lead Manager

Chill's Bar & Grill
04.2001 - 01.2021

Front of House Manager

Chili's Grill & Bar Restaurant
08.1996 - 06.2009

High school diploma -

Lynwood High School

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Rosdy Castro