Rose Agwu
Queens,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable housing Assistant committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in different locations . Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Housing Assistant
NYCHA
New York, NY
08.2022 - Current
- Maintained database of housing resources, landlords and management companies.
- Tracked and monitored rental payments for Number clients using Software.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Administered and tracked client service payments.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
Housing Manager
Fridrey Brokerage
The Bronx, NY
04.2018 - 07.2022
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Provided leadership, guidance and support to staff members.
Receptionist
Favor Transport
New Castle, DE
10.2017 - 12.2018
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor Of Arts - English Language And Literature
Abia State University
Abia State, Nigeria09.2002
High School Diploma -
Mainland High School,
Lagos Nigeria06.1992
Skills
- Administrative Support
- Collections Procedures
- Case Management
- Housing Regulations
- Customer Satisfaction
- Family Applications
- Tenant Relations
- Document Organization
- Prioritization Skills
- Information Updates
- Customer Support
- Data Analysis
- Eligibility Requirements
- Microsoft Office
- Regulatory Requirements
- Client Recordkeeping
- Data Collection and Entry
- HIPAA Requirements
Timeline
Housing Assistant
NYCHA
08.2022 - Current
Housing Manager
Fridrey Brokerage
04.2018 - 07.2022
Receptionist
Favor Transport
10.2017 - 12.2018
Bachelor Of Arts - English Language And Literature
Abia State University
High School Diploma -
Mainland High School,