ROSE AKAI
HOUSTON,TX
Summary
As a reliable and passionate sales representative and Customer Support with a proven track record across multiple industries, including real estate, beauty, marketing and healthcare. I bring a strong background in sales and customer service skills to the table. I treat every customer with respect, honesty, and empathy, listening carefully to their needs and helping them find the perfect fit for their requirements. My goal is to build long-term relationships with clients and exceed their expectations. Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy.
Overview
10
10
years of professional experience
Work History
Corporate Accounting Manager
Mintis Income Tax Services
New York, USA-Hybrid
07.2020 - Current
- Prepared monthly balance sheet reconciliations for assigned accounts.
- Monitored and managed cash flow, forecasting future financial positions.
- Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company.
- Reviewed monthly financial statements for accuracy, completeness, and conformance to generally accepted accounting principles.
- Created financial management mechanisms to minimize financial risk to business.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Developed and maintained internal control systems to safeguard company assets.
- Monitored changes in government regulations related to corporate finance and implemented updates into existing procedures accordingly.
- Coordinated tax planning and compliance activities, including the preparation of tax returns.
- Prepared, reviewed, and analyzed financial statements to ensure accuracy and completeness.
- Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
- Collaborated with IT staff members on projects involving automation of routine accounting tasks.
- Prepared reports related to cash management, accounts receivable and payable, capital assets, payroll liabilities, investments, and other areas as needed.
- Supervised, trained, and mentored accounting staff, promoting a culture of high performance and continuous improvement.
- Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
- Ensured compliance with federal, state, local, and company regulations regarding all fiscal reporting activities.
Customer Service/Call Center
UnitedHealth Group
Houston-Remote, USA
09.2021 - 10.2022
- Answered a high call volume of calls daily.
- Assisted patients with their health care coverages, benefits, etc
- Filed claims for illness, accidents, and disability.
- Used calculator, computer programs, fast pace accuracy
- Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs, and educated them on important policies and procedures.
- Identified, analyzed, and researched systemic issues, and made recommendations for resolution.
- Maintained a designated portfolio of customer accounts by contacting customers who are behind on payment obligations.
- Supported accounts receivable operations within assigned functions.
- Explained the benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Calculated quotes and educated potential clients on insurance options.
- Collected premiums.
- Educated clients on policy benefits and services.
- Resolved customer concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
Sales Representative
Zoic Marketing
Houston, USA -Remote
02.2019 - 02.2020
- Conducted product demonstrations and sales presentations to potential customers, resulting in successful lead generation and follow-up techniques.
- Provided global sales and support services to clients, which fostered repeat business and referrals.
- Developed and maintained relationships with clients to ensure customer satisfaction, and exceed monthly and quarterly sales targets.
- Negotiated contracts with vendors, and established good relationships for future business.
- Assisted customers with their search, and provided recommendations to help them find the perfect product.
- Maintained a safe work environment through proper equipment operation and adherence to safety protocols.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Collaborated with marketing team to create promotional materials for products and services.
- Developed key customer relationships to increase sales.
- Recruited, hired and trained new hires to optimize profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Property Manager
MayJay Property Management
New York, USA-Hybrid
01.2017 - 02.2019
- Conducted property tours and provided information to prospective tenants, resulting in high occupancy rates.
- Coordinated with maintenance staff to ensure timely repairs and upkeep of the property.
- Responded promptly to tenant complaints, resolved issues, and maintained a high level of tenant satisfaction.
- Managed rental payments and ensured the timely collection of rent from tenants.
- Conducted regular property inspections to ensure compliance with building codes and safety regulations.
- Negotiated and coordinated vendor contracts for necessary services, such as landscaping and maintenance.
- Managed the property budget and monitored expenses to ensure financial goals were met.
- Facilitated tenant paperwork processing and verification.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Compiled and conveyed operational and financial data to regional manager.
- Exercised direct supervision over property staff.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Completed lease applications and verifications, notifying prospects of results.
Visual Merchandiser, Operations
Topshop
New York, USA
11.2016 - 08.2017
- Utilized knowledge of the latest trends and personal style to create looks that captured the attention of customers.
- Increased customer engagement and sales activity by creating enthralling looks that showcased the store's merchandise on mannequins.
- Analyzed underperforming categories and determined visual strategies to help improve their performance.
- Developed projects that pushed store sales and built customer relations.
- Completed management of permanent tester units and fixtures.
- Worked with store design to manage all new store openings and refits.
- Advised, designed, managed, and reviewed all in-store launches.
- Coordinated photo shoots for promotional materials, working closely with photographers and stylists to ensure brand consistency.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Collaborated with vendors to design eye-catching displays that met their guidelines.
- Utilized space planning software to create effective floor layouts, optimizing product placement and customer flow.
- Managed visual merchandising calendar, keeping track of all upcoming promotions, events, and seasonal changes.
- Analyzed sales data to identify high-performing products and adjust visual strategies to increase underperforming categories.
- Consulted with management and advertising teams to plan optimal promotions.
Sales Associate/Cashier
Forever 21
New York, USA
05.2015 - 11.2016
- I prepared the store in an orderly manner by making sure every article of clothing was well folded and placed.
- Assisted customers in their search to make it easier for them to find what they were looking for.
- Processed POS (point of sale) purchases to ensure accurate transactions.
- Maintained a positive, energetic attitude to provide exceptional customer service.
- Followed departmental sales goals on a monthly, quarterly, and yearly basis to contribute to the store's overall success.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained records related to sales for store management.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Bachelor - Business administration
University of Accra
Accra, Ghana01.2015
Skills
- Microsoft Office
- Effective communication
- Ability to work under pressure
- Inbound and outbound calling
- Customer service skills
- Fast learning
- Multi-tasking
- Cashier operation
- Variance analysis
- Accounts receivable management
- Financial statement preparation
- Payroll processing
- Tax compliance
- Accounts payable management
- General ledger management
- Foreign currency transactions
- IFRS expertise
- Quality control optimization
- Staff motivation
- Document management
- Quality assurance
- Scheduling proficiency
- Schedule coordination
- Customer service focus
- Coaching and mentoring
- Training coordination
- Call monitoring
- Sales operation
- Sales team training
- Market research, forecasting, and analysis
- Vendor management
- Social media savvy
- Multidisciplinary team leadership
- Sales coaching
- Excellent communication skills
- Pipeline management
- Relationship building
- Client relationship management
Languages
- English
- Ghanaian language; Asante Twi.
Languages
English
Professional
Twi
Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service/Call Center
UnitedHealth Group
09.2021 - 10.2022
Corporate Accounting Manager
Mintis Income Tax Services
07.2020 - Current
Sales Representative
Zoic Marketing
02.2019 - 02.2020
Property Manager
MayJay Property Management
01.2017 - 02.2019
Visual Merchandiser, Operations
Topshop
11.2016 - 08.2017
Sales Associate/Cashier
Forever 21
05.2015 - 11.2016
Bachelor - Business administration
University of Accra
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