Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rose Alameda

Wonder Lake,Illinois

Summary

I am a motivated operations partner with a proven track record of enhancing productivity, efficiency, and profitability. As a skilled leader and strategic planner, I excel at tackling complex problems. With extensive experience in the hospitality industry, I am looking to leverage my skills in a challenging new role that offers opportunities for growth and advancement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operating Partner

Cafe Zupas
Killdeer, IL - Illinois
01.2024 - Current
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Supervised employees through planning, assignments, and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.

General Manager

Mcdonalds, PDI FOODS
McHenry, Illinois
03.2021 - 01.2024
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Assistant Manager

McDonald's Corp.
McHenry, Illinois
08.2015 - 03.2021
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Ensured compliance with safety regulations and company policies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.

Education

Associate of Science - Biology

McHenry County College
Crystal Lake, IL
05-2014

Elmhurst College
Elmhurst, IL
01-2012

Skills

  • Great Leadership skills
  • Operational excellence
  • Team development
  • Training and coaching
  • Conflict resolution
  • Revenue growth
  • Great people skills
  • Time Management
  • organization
  • Great hospitality

Certification

  • Food Safety Certified

References

References available upon request.

Timeline

Operating Partner

Cafe Zupas
01.2024 - Current

General Manager

Mcdonalds, PDI FOODS
03.2021 - 01.2024

Assistant Manager

McDonald's Corp.
08.2015 - 03.2021

Associate of Science - Biology

McHenry County College

Elmhurst College

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