Rose Alberts
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 10 plus-year background maintaining customer satisfaction and contributing to company success.
Overview
16
16
years of professional experience
Work History
Operations Manager
Avis-Budget Group
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and operations to achieve timely and accurate delivery of goods and services.
Property Manager
Safestor
02.2024 - 06.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
General Manager
U-Haul International
02.2017 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Night Auditor
Red Roof Inn & Suites Hotel
08.2009 - 01.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Education
Associate of Science - Business Administration And Management
College of DuPage
Glen Ellyn, IL06-2007
Skills
- Operational efficiency management
- Customer engagement
- Client relationship management
- Staff management
Timeline
Operations Manager
Avis-Budget Group
06.2024 - Current
Property Manager
Safestor
02.2024 - 06.2024
General Manager
U-Haul International
02.2017 - 05.2024
Night Auditor
Red Roof Inn & Suites Hotel
08.2009 - 01.2017
Associate of Science - Business Administration And Management
College of DuPage
Similar Profiles
Tyler WardTyler Ward
Rental Sales Agent at Avis Budget GroupRental Sales Agent at Avis Budget Group
Jayden WilliamsJayden Williams
Customer Service Representative at Avis Budget GroupCustomer Service Representative at Avis Budget Group
Jacquelyne AndersonJacquelyne Anderson
Rental Sales Agent at Avis Budget GroupRental Sales Agent at Avis Budget Group
Mariana KamelMariana Kamel
Rental Operations Agent at Avis Budget GroupRental Operations Agent at Avis Budget Group
Janell BenefieldJanell Benefield
Operations Manager at Floor & DécorOperations Manager at Floor & Décor