Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Anderson

Floral City,FL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

28
28
years of professional experience

Work History

Night Auditor

Hampton Inn By Hilton
Okeechobee, FL
05.2019 - 07.2020
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Ran end-of-day computer functions and closed out reports.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

Medical Billing and Collections Specialist

HealthSouth Rehabilitation
Brooksville, FL
06.2013 - 01.2016
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Entered patient charges and payments into electronic health records.
  • Protected medical office operations and integrity by keeping patient information confidential.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Corrected, completed and processed claims for payer codes.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Processed refund requests and reconciled deposit and patient collections.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.

Branch Manager

Regions Bank
Bushnell, FL
08.2001 - 08.2013
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Networked within communities to identify and capitalize on business opportunities.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Analyzed applicants' financial status and credit and property evaluations to determine feasibility of granting loans.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Executed loan origination process and ordered credit reports, appraisals, preliminary title reports, insurance information and flood certificates.
  • Coordinated special update and conversion projects and monitored key performance metrics.
  • Raised capital by building partnerships with investors and maintaining strong stockholder relationships.
  • Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.

Store Manager

Badcock Home Furniture
Bushnell, FL
01.1993 - 01.2001
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.

Education

Some College (No Degree) - Business

The University of Tampa
Tampa, FL

Skills

  • Clerical duties
  • Balancing accounts
  • Reporting capabilities
  • Guest services
  • Generating reports
  • Tracking expenses
  • Resolving issues
  • Conflict/issue documentation

Timeline

Night Auditor

Hampton Inn By Hilton
05.2019 - 07.2020

Medical Billing and Collections Specialist

HealthSouth Rehabilitation
06.2013 - 01.2016

Branch Manager

Regions Bank
08.2001 - 08.2013

Store Manager

Badcock Home Furniture
01.1993 - 01.2001

Some College (No Degree) - Business

The University of Tampa

Similar Profiles

CREATE PROFILE