Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Ann Woodsley

Brooklyn

Summary

Dynamic professional with a proven track record at Handy Technologies Inc., excelling in customer service and time management. Streamlined contractor onboarding, enhancing efficiency by 20%. Adept at fostering collaboration and resolving issues swiftly, leveraging strong computer skills and attention to detail to drive operational success and exceed service standards.

Overview

17
17
years of professional experience

Work History

Associate

Halify
08.2022 - 03.2025
  • Assisted team with daily project coordination and scheduling tasks.
  • Supported data collection and analysis for ongoing projects.
  • Collaborated with colleagues to streamline communication processes.
  • Contributed to documentation of project workflows and procedures.
  • Adapted quickly to changing priorities and new software tools.
  • Provided administrative support to ensure efficient operations.
  • Maintained organized records of project timelines and deliverables.
  • Engaged in training sessions to enhance product knowledge and skills.

Contractor Specialist

Handy Technologies Inc.
03.2013 - 03.2020
  • Streamlined contractor onboarding process, enhancing efficiency and reducing delays.
  • Developed training materials for new contractors, fostering understanding of compliance requirements.
  • Coordinated contractor performance reviews, ensuring alignment with project goals and standards.
  • Implemented tracking systems for contractor assignments, improving visibility into resource allocation.
  • Facilitated communication between contractors and management, promoting collaboration and issue resolution.
  • Evaluated contractor qualifications during recruitment process, ensuring adherence to company standards.
  • Analyzed contractor feedback to identify areas for improvement in service delivery and engagement.
  • Maintained up-to-date knowledge of industry regulations impacting contractor operations and compliance initiatives.

Call Center Representative

Lloyds TSB Bank
09.2008 - 08.2009
  • Managed high-volume inbound calls, ensuring timely resolution of customer inquiries.
  • Utilized CRM software to document interactions and track customer issues efficiently.
  • Trained new team members on call handling protocols and company policies.
  • Developed scripts for common customer scenarios, enhancing service consistency and quality.
  • Led initiatives that streamlined processes, resulting in reduced average handle time and increased efficiency.
  • Mentored junior representatives, fostering a collaborative team environment focused on excellence.
  • Analyzed call data to identify trends, contributing to improved response strategies.
  • Implemented feedback mechanisms to improve call handling procedures and customer satisfaction.
  • Investigated and resolved accounting, service and delivery concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Information Systems And Management

University of London
London, United Kingdom
08-2008

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills

Timeline

Associate

Halify
08.2022 - 03.2025

Contractor Specialist

Handy Technologies Inc.
03.2013 - 03.2020

Call Center Representative

Lloyds TSB Bank
09.2008 - 08.2009

Bachelor of Science - Information Systems And Management

University of London

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