Rose Asombwile
Topeka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Administrative Specialist
Kansas Office Of Vital Statistics
08.2023 - Current
- Reads correspondence, examines and interprets requests to amend vital records (birth, stillbirth, marriage, and divorce certificates) on a daily basis. Reviews and verifies that legal documents and court orders provided are genuine and not altered for fraudulent purposes.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Updates the VRV Web database by making decision as to whether to correct or remove existing information, create a duplicate record, delete a record or change an existing record identification number which is used to locate and retrieve an image in the OD system.
- Perform other duties as assigned including serving as a member of the KDHE Disaster Response Team as needed to assure the agency's public and environmental health response is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Manager on Duty
Ross Dress for Less
02.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Dispatcher Office Assistant
Nova Terra Solutions LLC
02.2021 - 05.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Advised regarding delays and special circumstances.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Financial Aid Office Assistant
Washburn University
07.2020 - 12.2022
- Communicated with prospective students to illustrate available financial aid opportunities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mails.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
BBA - Business Management
Washburn University of Topeka
Topeka, KS05.2022
Skills
- Critical Thinking
- Creativity
- Leadership
- Teamwork
- Time Management
- Attention to Details
- Adaptability
- Customer Service
Timeline
Administrative Specialist
Kansas Office Of Vital Statistics
08.2023 - Current
Manager on Duty
Ross Dress for Less
02.2022 - Current
Dispatcher Office Assistant
Nova Terra Solutions LLC
02.2021 - 05.2023
Financial Aid Office Assistant
Washburn University
07.2020 - 12.2022
BBA - Business Management
Washburn University of Topeka
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