Rose Ballard

• Answered patient questions and inquiries regarding registration process and documentation.
• Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
• Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
• Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
• Entered patient information into payment system accurately for billing purposes.
• Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
• Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
• Confirmed patient demographics and updated practice management software for accuracy.
• Updated patient contact information to support accurate electronic medical records.
• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
• Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
• Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.

• Implemented data-driven strategies for better decision-making processes within the organization.
• Improved interdepartmental communication through the implementation of collaborative tools and clear guidelines.
• Boosted employee morale through team-building exercises and professional development opportunities.
• Played an integral role in the successful launch of multiple company-wide projects, meeting deadlines, and staying within budget constraints.

Filing paperwork in inmates charts, answering phone, ordering supplies for medical records, keying in ambulance run and eye appointments

• Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
• Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
• Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
• Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
• Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
• Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
• Processed medical records requests, assuring release only to appropriate parties proper authorization.
• Operated standard office software applications to compile data and prepare information and correspondence.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Assisted in processing patient payments via cash, checks and credit cards.
• Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
• Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
• Streamlined registration process by implementing efficient data entry and filing systems.
• Used Software to record and organize patient insurance and medical information.
• Performed regular quality and validation assessments on patient data to verify accuracy.