Rose Belizaire
Lansing,IL
Summary
Customer Care, Technical Support, Project Management. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Right Management
08.2023 - Current
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Used ticketing systems to manage and process support actions and requests.
- Responded to 30-40 customer inquiries and provided technical assistance over the phone and in person.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software, and network issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created user accounts and assigned permissions.
- We improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed time efficiently to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Lead Specialist/ Project Manager
Grubhub
03.2022 - 01.2023
- Improved communication between restaurant management and vendors through efficient account updates and maintenance
- Utilized Salesforce reporting and Dataloader to streamline daily tasks and assignments for improved productivity
- Successfully facilitated training sessions for colleagues and new hires, enabling them to effectively navigate new workflows
- Developed Salesforces reporting, providing valuable feedback to vendors and minimizing errors
- Effectively managed 250 accounts per month, ensuring accurate update requests, new account creation, data entry, and reporting.
Accreditation Review Specialist
Better Business Bureau
10.2016 - 03.2022
- Assessed and approved an average of 52 new accreditation applicants monthly
- Conducted comprehensive reviews on approximately 135 renewal accreditation businesses per month
- Evaluated business eligibility upon request to ensure compliance with BBB Standards
- Provided guidance and support to businesses in meeting BBB Standards
- Maintained accurate documentation of review progress within BBB and with Business Applicant
- Coordinated and facilitated informative conference calls with businesses to enhance understanding
- Collaborated with Business Relations Reps to address incomplete applications and ineligible businesses.
Technical Support Temp
Rand Mc Nally
11.2013 - 05.2014
- Resolved technical issues for customers via telephone, ensuring prompt and effective solutions
- Delivered bilingual customer service in English and French to enhance overall user experience
- Managed approximately 30 weekly customer email inquiries, ensuring accurate and timely responses
- Handled high call volumes of approximately 40-50 calls per day, providing efficient support and problem-solving.
Helpdesk Temp
Blue Star Technology/The Field Museum
08.2013 - 10.2013
- Handled approximately 15-20 daily calls, providing efficient technical support
- Analyzed system logs to proactively identify and resolve computer system issues
- Configured and installed new hardware and software for optimal performance
- Maintained user accounts by updating information and assisting with password resets
- Resolved technical inquiries promptly, ensuring smooth operation for users.
Technical Support Intern
Baxter International
01.2013 - 08.2013
- Successfully contributed to 30% of computer refresh by actively working on 20-30 computers per week
- Demonstrated expertise in RSA, playing a vital role as a subject matter expert and ensuring seamless setup and troubleshooting of RSA applications
- Provided exceptional support to users by efficiently answering 10-15 calls daily
- Skillfully assisted the Finance, Call center, and Bioscience teams with workstation setup
- Expertly trained in the utilization of LogLogic for enhanced efficiency and effectiveness
- Effectively utilized SharePoint to track server functionality, decommissioned servers, and supported the annual refresh process by updating Baxter's North American computer server inventory to generate executive dashboard reports and graphs.
Education
High School Diploma -
Sullivan High School
Chicago, IL06.2008
Some College (No Degree) -
Year Up
Chicago, ILSkills
- Native French and Haitian Creole Speaker
- Customer Support
- Critical Thinking
- Technical Support
- Organizational Skills
- Report Preparation
- Troubleshooting
- Communication
- Data Entry
- Interpersonal Skills
- Customer Relation Management
- Salesforce
- Access issue resolution
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Desktop support
- Call Center Operations
Languages
Haitian Creole
Full Professional
French
Professional Working
Timeline
Technical Support Representative
Right Management
08.2023 - Current
Lead Specialist/ Project Manager
Grubhub
03.2022 - 01.2023
Accreditation Review Specialist
Better Business Bureau
10.2016 - 03.2022
Technical Support Temp
Rand Mc Nally
11.2013 - 05.2014
Helpdesk Temp
Blue Star Technology/The Field Museum
08.2013 - 10.2013
Technical Support Intern
Baxter International
01.2013 - 08.2013
High School Diploma -
Sullivan High School
Some College (No Degree) -
Year Up
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