Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rose Benzing

Adian,MI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Advisor Front Office/Imaging Manager

United Planners Financial Services
Scottsdale, AZ
05.2016 - Current
  • Identified training needs within the team and conducted regular training sessions to enhance skillsets.
  • Collaborated with other departments to identify root causes of systemic problems.
  • Trained team members on problem-solving techniques and tools.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Practice Manager

Banfield The Pet Hospital
Gilbert, AZ
10.2014 - 03.2016
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with industry regulations and company policies.
  • Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
  • Oversaw daily operations of front desk staff members including scheduling shifts and assigning duties.
  • Managed financial aspects of the practice including budgeting, forecasting, and accounts receivable and payable.

General Manager

Hertz Rental Car
Midland, TX
01.2004 - 03.2014
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Analyzed pricing structures, sales trends, and customer data to optimize pricing models.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Trained, coached, and mentored customer service sales personnel to ensure success in their roles.
  • Managed daily operations of all departments.
  • Ensured compliance with company policies and procedures across all sites.

Education

Business Administration And Management

Western Oklahoma State College
Altus, OK

Skills

  • Operations Management
  • Staff Development
  • Cross-Functional Teamwork
  • Creative Problem-Solving
  • Document Management
  • Relationship Building

Accomplishments

  • Employee of the Year 2017 -United Planners
  • Earned multiple promotions - Hertz Rental Car

Timeline

Advisor Front Office/Imaging Manager

United Planners Financial Services
05.2016 - Current

Practice Manager

Banfield The Pet Hospital
10.2014 - 03.2016

General Manager

Hertz Rental Car
01.2004 - 03.2014

Business Administration And Management

Western Oklahoma State College

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Rose Benzing