Summary
Overview
Work History
Education
Skills
Timeline
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Rose Black

Rockholds

Summary

Dynamic professional with a proven track record excelling in customer service and client relationship management. Achieving high customer satisfaction through effective communication and problem-solving skills. Dependable and detail-oriented, I thrive in fast-paced environments, consistently delivering results and fostering strong client loyalty. Strong focus on team collaboration, adaptability, and achieving reliable results. Motivated to provide prompt, friendly, and professional service at all times.

Overview

15
15
years of professional experience

Work History

Delivery Driver

DoorDash
02.2025 - Current
  • Navigated delivery routes efficiently to ensure timely arrival of packages.
  • Loaded and unloaded goods following safety protocols to minimize damage.
  • Communicated effectively with customers regarding delivery status and inquiries.
  • Maintained vehicle cleanliness and functionality through regular inspections.
  • Adapted quickly to changing schedules and delivery requests as needed.
  • Utilized GPS technology for optimal route planning and navigation assistance.
  • Collaborated with team members to enhance overall delivery efficiency and service quality.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Verified accuracy of all deliveries against order forms.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.

Assistant Store Manager

Dollar General
04.2021 - 12.2021
  • Assisted in daily store operations, ensuring optimal inventory levels and visual merchandising standards.
  • Coordinated schedules for team members, enhancing productivity and ensuring adequate coverage during peak hours.
  • Conducted regular audits of stock levels, minimizing discrepancies and improving overall inventory accuracy.
  • Collaborated with management on store initiatives, contributing ideas that enhanced overall operational effectiveness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Supported team leadership by training new staff on customer service best practices and operational procedures.
  • Resolved customer inquiries efficiently, fostering positive shopping experiences and loyalty to the brand.
  • Monitored sales trends and provided feedback to management for strategic inventory adjustments and promotions.

Owner/Contractor

Burchett Remodeling & Renovations
02.2016 - 09.2020
  • Developed and implemented operational processes to enhance service delivery and customer satisfaction.
  • Managed daily business operations, ensuring efficiency and compliance with industry standards.
  • Trained and supervised staff to maintain high-quality service and operational excellence.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Fostered relationships with suppliers to negotiate favorable terms and improve supply chain efficiency.
  • Established inventory management systems to optimize stock levels and reduce waste.
  • Conducted market research to inform product offerings and pricing strategies.
  • Created marketing campaigns to increase brand visibility and attract new customers.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.

Operations Team Manager

W Martin & Co
01.2014 - 02.2016
  • Led cross-functional teams to streamline operations and enhance workflow efficiency.
  • Developed and implemented training programs for staff to improve operational performance.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Coordinated daily operations to ensure alignment with company objectives and customer satisfaction.

Manager

A1 Photography
12.2010 - 01.2014
  • Led cross-functional teams to implement process improvements, enhancing operational efficiency and service delivery.
  • Developed strategic plans aligning departmental goals with organizational objectives, driving performance and growth initiatives.
  • Mentored junior staff, fostering professional development and knowledge sharing within the team.
  • Analyzed operational data to identify trends, proposing actionable strategies for enhanced decision-making.
  • Established key performance indicators to monitor progress and assess team effectiveness against goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Education

No Degree -

Williamsburg Independant School
Williamsburg, KY

Skills

  • Positive attitude
  • Customer service
  • Dependable and reliable
  • Punctual and reliable
  • Time management
  • Attention to detail
  • Teamwork and collaboration
  • Problem-solving
  • Client relationship management
  • Documentation and reporting
  • Order verification
  • Inventory management
  • Clear communication
  • Verbal and written communication
  • Customer interaction

Timeline

Delivery Driver

DoorDash
02.2025 - Current

Assistant Store Manager

Dollar General
04.2021 - 12.2021

Owner/Contractor

Burchett Remodeling & Renovations
02.2016 - 09.2020

Operations Team Manager

W Martin & Co
01.2014 - 02.2016

Manager

A1 Photography
12.2010 - 01.2014

No Degree -

Williamsburg Independant School

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Rose Black