ROSE BLUEMLING
Belle Vernon,PA
Summary
Customer Oriented, Analytical, and Motivated Financial Representative. Strong knowledge of finance with 10+ years in the field. Proven track record of exceeding clients' expectations and meeting sales goals. Dedicated to identifying and solving client needs through strong relationship building skills.
Overview
15
15
years of professional experience
Work History
Debt Specialist-Sales
National Debt Relief
01.2023 - 01.2025
- Performed incoming and outgoing calls for new and existing inquiries
- Assessed clients' individual financial position, including reviewing their circumstances, concerns, debt, and information presented on their credit report
- Outlined the Debt Settlement program’s terms, conditions and how it can help the client based on their specific need
- Input applications for clients intending to proceed forward, which included verifying their personally identifying information, reviewing their income and budget, confirming program payment and term, and going over additional details of their hardship
- Provided a seamless closing experience which included reading over an extensive multipage contract word for word as presented by the company to go over remaining program details, addressed any questions or concerns, walked the customer through electronically signing the contract, provided information for next steps, and ensured they had all follow up contact information
- Attended coaching's, trainings, and meetings as requested
- Provided high quality service receiving the highest Customer Service Scores out of the entire Sales Floor for the year of 2024
- Awarded Most Valuable Agent for my conference for two straight months based off sales matrix of signed units, conversion, and active rate
- Complied with all compliance, policies, and procedures of the industry
Consumer Loan Sales Specialist
OneMain Financial
01.2022 - 01.2023
- Completed around 200 incoming and outgoing calls daily
- Reviewed incoming internet applications for secured and unsecured loans with clients to ensure accuracy which included reviewing their credit report and any hardship they faced
- Input data to submit loan applications
- Verified customers’ supporting documentation including identity, income, vehicle insurance, vehicle information, title, and recorded liens
- Closed on the loans in person and over the phone electronically which consisted of reviewing the loan agreement, ensuring that all loan terms and conditions were understood by the client, that any questions or concerns were addressed, that all areas of the documentation were signed correctly, and all contact information was provided
- Solicited insurances on the loan based on the clients’ individual needs
- Uncovered additional borrowing needs and solicited loans
- Performed account servicing as requested
- Processed payments
- Collected overdue accounts and processed borrowers' assistance as needed
- Maintained monthly sales goals and provided excellent customer service
- Complied with all compliance and regulations of the industry
Customer Service Support
PNC Bank
01.2020 - 01.2021
- Handled hundreds of incoming calls daily ensuring that every client was properly identified
- Provided client account information, performed account servicing which included stop payments, ordering checks, and updating personally identifying information, reviewed fees, and educated clients on their products and services
- Worked through multiple programs for various account money transfer services which included Zelle, and internal and external bank transfers
- Fixed technical online banking issues and verbally walked clients through technical issues they were facing from there end
- Documented and escalated client account level disputes for unauthorized transactions
- Resolved client complaints, issues, and concerns exceeding first call resolution and customer service goals
- Promoted PNC and its products and services positively
- Completed Loan Servicing training
Relationship Banker
Citizens Bank
01.2017 - 01.2019
- Educated clients on personal and business products and services which included Reviewing interest rates for loans and savings products and discussing compounding interest
- Solicited and cross sold bank products based off of client existing relationship, assessments, and needs
- Opened Fiduciary Accounts including power of attorney, estate accounts, trust accounts, and representative payee accounts
- Input client Personally Identifying Information to take applications for credit cards, personal loans, home equity lines of credit and to open personal and business checking and savings products
- Performed account servicing on accounts
- Carried out teller transactions daily
- Served as a supervisor with duties including reviewing teller transactions, providing overrides, performing cash audits, assisting in cash shipments, and training new hires
- Headed the Workplace banking for my branch which I scheduled and organized financial literacy presentations in workplaces and at community organizations
- Handled incoming and outgoing calls daily
- Exceeded sales and customer service goals always providing a seamless client experience
- Followed all Policies, Procedures, and compliance
Relationship Specialist
Dollar Bank
01.2013 - 01.2017
- Educated clients on personal and business products which included Reviewing interest rates for loans and savings products and discussing compounding interest
- Solicited and cross sold bank products based off of client existing relationship, assessment, and needs
- Opened Fiduciary Accounts including power of attorney, estate accounts, trust accounts, and representative payee accounts
- Assessed clients’ needs for loans which could consist of a lower payment or interest rate, paying off debt, or wanting a shorter term to avoid paying more interest, reviewed amortization schedules, and outlined savings
- Input client personally identifying information to take applications for credit cards, personal loans, auto loans, home equity term and line of credit loans, and to open personal and business checking and savings products
- Verified customers supporting documentation including identity, income, debt statements, payoff documents, and vehicle information
- Provided a seamless closing experience for loans ensuring all terms and conditions were previously reviewed and understood and any additional questions or concerns were addressed
- Performed account servicing on accounts
- Carried out teller transactions daily which included assisting in audits
- Handled incoming and outgoing calls daily
- Exceeded sales and customer service goals providing a seamless client experience which included being a part of the Million Dollar Loan club three years in a row and being a part of winning multiple branch contest
- Followed all policies, procedures, and compliance
Manager
Gulf Gas Station
01.2010 - 01.2013
- Provided excellent customer service and ensured the store was presentable
- Communicated with distributors, sales representatives, and owners
- Audited employee safe drops
- Input daily sales reports through Microsoft Excel Spreadsheets
- Prepared and made banking deposits and monitored bank account
- Completed income statements and balance sheets monthly and annually to identify bottom line profit and formulate budgets
- Ordered $20,000-$27,000 worth of gasoline, cigarettes, grocery, and lottery weekly
- Trained new employees on procedures, responsibilities, and regulations
- Monitored storage tanks monthly and followed procedures set forth by DEP
Education
Associate of Science - Business
Community College of Allegheny County
Monroeville, PA05.2013
Skills
- Debt settlement strategies
- Financial assessment
- Customer relationship management
- Sales conversion techniques
Timeline
Debt Specialist-Sales
National Debt Relief
01.2023 - 01.2025
Consumer Loan Sales Specialist
OneMain Financial
01.2022 - 01.2023
Customer Service Support
PNC Bank
01.2020 - 01.2021
Relationship Banker
Citizens Bank
01.2017 - 01.2019
Relationship Specialist
Dollar Bank
01.2013 - 01.2017
Manager
Gulf Gas Station
01.2010 - 01.2013
Associate of Science - Business
Community College of Allegheny County