Rose Bornales
Rocklin,CA
Summary
Dynamic Account Administrator with a proven track record at Pacific Field Service, excelling in quality control and compliance. Detail-oriented professional experienced in client and inspector communication, full inspection lifecycle management, and quality control. Skilled in providing clear requirements, training, and support to inspectors to ensure accurate, timely submissions and consistent achievement of client deadlines. Strong collaborator with cross-functional teams, with proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat, and multi-platform data entry and portal systems.
Overview
2026
2026
years of professional experience
Work History
Account Administrator
Pacific Field Service
2016 - Current
- Performed detailed quality control reviews to ensure accuracy, consistency, and compliance.
- Monitored inspection statuses and documented all updates and communications.
- Communicated directly with clients to provide timely updates on inspection progress and notify them of any issues that could impact timelines or outcomes.
- Oversaw the complete inspection lifecycle, from receipt through final delivery, ensuring all field inspector submissions were processed accurately, thoroughly, and on time.
- Delivered training and educational materials to enhance inspector capability, improve data quality, and reduce errors across all report submission.
- Served as the primary point of contact for inspectors, clearly communicating requirements and providing guidance, support, and resources to streamline the submission process.
- Built strong, trust-based relationships with inspectors to proactively identify skill gaps and performance challenges.
Administrative Assistant
Law Office of Bert M Vega
2012 - 10.2016
- Managed scheduling for attorney, optimizing calendar utilization and facilitating timely client meetings.
- Provided direct support to clients by guiding them through the completion of legal applications, including immigration, bankruptcy, and family law documentation.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in billing processes by generating invoices and tracking payments, improving financial accuracy.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
H&R Block
01.2015 - 04.2015
- Managed front desk operations, greeting clients and directing inquiries efficiently.
- Coordinated appointment scheduling.
- Answered and directed incoming calls using a multi-line phone system, ensuring efficient communication flow.
Education
High School Diploma -
Delano High School, Hogan High School (Last 6 Months)
Delano, CA, Vallejo, CASome College
Solano Community College
Vallejo, CASkills
- Client and inspector communication
- Quality control and compliance review
- Cross functional team support
- Deadline and task management
- Microsoft Word, Excel, Outlook, Adobe Acrobat
- Multi-platform data entry and portal management
Timeline
Receptionist
H&R Block
01.2015 - 04.2015
Account Administrator
Pacific Field Service
2016 - Current
Administrative Assistant
Law Office of Bert M Vega
2012 - 10.2016
High School Diploma -
Delano High School, Hogan High School (Last 6 Months)
Some College
Solano Community College