Rose Braxton
Des Moines,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Operations Processor II
Wells Fargo Bank, Lockbox Division
09.2013 - 06.2022
- Processed Credit Cards into electronic databases for deposit.
- Processed and scanned checks and cash into electronic databases for deposit.
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Handled sensitive client information securely, maintaining confidentiality at all times.
- Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
- Adapted quickly to changing operational requirements, demonstrating flexibility under pressure.
- Collaborated with team members to optimize workflows, resulting in more efficient processes across the department.
- Streamlined operations by identifying and eliminating inefficiencies in the processing workflow.
Work Director
Walls Fargo Lockbox Division
04.2011 - 09.2013
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Provided expert guidance to team members during challenging situations, resolving issues efficiently without compromising on quality or client satisfaction levels.
- Mentored new hires/junior team members on best practices and industry-specific knowledge/skills required for success in their respective roles.
- Monitored department workflow and administrative processes to keep operations running smoothly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted deposits
Membership Director
Girl Scouts Of Greater Iowa
04.1992 - 06.2010
- Organized and executed successful events, fostering a sense of community among members.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Managed, Trained and mentored staff on best practices for member support and engagement.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
- Spearheaded efforts to improve organizational visibility within target demographics through various channels such as social media, newsletters, and local events.
- Established clear performance metrics to monitor progress toward organizational goals related to membership growth and satisfaction levels.
- Managed annual budget allocation relating specifically towards membership services/programming activities in consultation with other department heads and stakeholders.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
Education
Master of Arts - Church Leadership
Regents University School of Divinity
Virginia Beach, VA08.2024
Bachelor of Arts - Business Management
William Penn University
Oskaloosa, IA05.2000
Associate of Arts - Business
Des Moines Area Community College
Ankeny, IA05.1994
GED -
GED-Southeastern Community College
West Burlington, IA05.1975
Skills
- Operational Efficiency
- Process Documentation
- Workflow Optimization
- Cross-Functional Communication
- Customer Service
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Team Collaboration
- Call Answering and Routing
- Relationship Building
- Microsoft Office
- Computer Proficiency
- Courteous and Professional
- Greeting and Seating Clients
- Payment Processing
- Basic Math
- Supply Ordering
- Calendar Management
- Word Processing
- Multi-Line Phone Systems
- Office Supply Management
- Bank Deposits
- Document Scanning
- Administrative Support
Timeline
Operations Processor II
Wells Fargo Bank, Lockbox Division
09.2013 - 06.2022
Work Director
Walls Fargo Lockbox Division
04.2011 - 09.2013
Membership Director
Girl Scouts Of Greater Iowa
04.1992 - 06.2010
Master of Arts - Church Leadership
Regents University School of Divinity
Bachelor of Arts - Business Management
William Penn University
Associate of Arts - Business
Des Moines Area Community College
GED -
GED-Southeastern Community College
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