Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Burns

Summary

Responsive manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Store Manager

Spectrum
05.2020 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Strong focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance by implementing S.O.R.A
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Oversaw employee performance utilizing observations, skills practice, and bi-weekly huddles. Increased efficiency to maintain productivity targets.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Retail Store Specialist

Spectrum
03.2018 - 05.2020
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Lead

Spectrum
04.2017 - 03.2018
  • Maintained professional, organized, and safe environment for employees and customers.
  • Accomplished multiple tasks within established timeframes.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed and motivated employees to be productive and engaged in work.

Billing Customer Service

Spectrum
12.2016 - 04.2017
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Inbound Sales Representative

Spectrum
08.2007 - 10.2016
  • Documented details of calls and customer interactions.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Developed extensive knowledge of products and services to better assist customers.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Education

High School Diploma -

Bakersfield High School
Bakersfield, Ca
06-1998

Skills

  • Performance monitoring
  • Sales leadership
  • Coaching and mentoring
  • Shift scheduling
  • Store maintenance
  • Highly motivated
  • Resourceful nature
  • Problem-solving

Timeline

Store Manager

Spectrum
05.2020 - Current

Retail Store Specialist

Spectrum
03.2018 - 05.2020

Lead

Spectrum
04.2017 - 03.2018

Billing Customer Service

Spectrum
12.2016 - 04.2017

Inbound Sales Representative

Spectrum
08.2007 - 10.2016

High School Diploma -

Bakersfield High School

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