Rose Dorce
Port Saint Lucie,FL
Work Preference
Summary
Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist II
Walgreens
03.2020 - Current
- Managed customer accounts to ensure satisfaction and resolution of issues; built strong client -relationships.
- Lead quality initiatives, document performance metrics, and coordinate with cross functional teams.
- Analyze data reports using Google Sheets, Excel, and internal database storage systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintain a high level of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy.
- Handle escalated service issues, customer survey responses and adherence concerns.
- Assist an average of 100 customers each day with account issues (account access, troubleshooting, transaction refunds) via chat, phone, and email support.
Sales order coordinator
Monark Premium Appliances
01.2018 - 01.2020
- Oversaw scheduling and communications for senior leadership; coordinated meetings.
- Maintained order and logistics processes and handled high-level correspondence.
- Led onboarding and administrative support.
Alarm Dispatcher
EMG Alarm
07.2013 - 10.2017
- Handled emergency dispatches for medical, fire, and security alerts.
- Documented call records and reviewed/corrected account data.
- Provided customer support and trained new employees.
- Reported any troubles with customer alarm system for service’s needs.
- Handled emergency phone calls calmly and obtained pertinent information withcomposed approach.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2026
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
- Microsoft Office Suite
Accomplishments
Ultimate Medical Academy Dean's List
Languages
Haitian Creole
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist II
Walgreens
03.2020 - Current
Sales order coordinator
Monark Premium Appliances
01.2018 - 01.2020
Alarm Dispatcher
EMG Alarm
07.2013 - 10.2017
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy