Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Callaway

Westland,MI

Summary

Flexible hard worker ready to learn and contribute to team success. I am committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

31
31
years of professional experience

Work History

Patient Access Representative

Karmanos Cancer Institute
04.2022 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Greet patients and verify demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Schedule/Reschedule appointments according to provider's order forms.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Communicated financial obligations to patients and collected fees at time of service.

Cashier & Merchandise Assistant

Burlington
08.2023 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Front Desk Clerk

Springhill Suites By Marriott
08.2021 - 10.2022
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Responded to inquiries and room requests made online, by phone or email.
  • Set guest and group reservations and processed check-ins and checkouts.
  • Managed all front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data using Fosse software and made immediate updates to reflect room changes.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transfer calls to requested rooms
  • Handled payment processing and provided customers with receipts and proper bills and change.

Customer Service Representative

JMS & Associates
09.2020 - 02.2022
  • JMS & Associates is a Third Party Administrator. We took calls for Eligibility, Benefits and Claims.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.

Front Desk Clerk

Holiday Inn Express Hotel
09.2018 - 08.2021
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Responded to inquiries and room requests made online, by phone or email.
  • Set guest and group reservations and processed check-ins and checkouts.
  • Managed all front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data using Opera PMS software and made immediate updates to reflect room changes.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.

Claims Reimbursement Manager

Detroit Medical Center
05.1994 - 06.2018
  • Supervises the personnel and operations of the Claims Processing Department.
  • Update training material and conduct new hire training session
  • Ensure appropriate payment and timely processing for multiple managed care contracts
  • process refund checks and void any DMC Care checks as needed
  • Assist Customer Service with problem calls for resolution
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Crested agenda, materials and communications for team meetings.
  • Monitor 10 analyst production and the claims flow, recommending alternatives that result in improved claims processing.

Education

Associate of Applied Science - Business Technology

National Education Center
1988

Bachelor of Science - Business Administration

Paul Quinn College
1982

Skills

  • Comprehensive understanding of insurance practices
  • Efficient appointment management
  • Transaction management
  • Appointment verification
  • Skilled in gathering patient information
  • Dependable and honest
  • Personal protective equipment usage
  • Consistent work performance
  • Employee training
  • Proficient in managing multiple tasks
  • Effective organizational skills

Timeline

Cashier & Merchandise Assistant

Burlington
08.2023 - 04.2025

Patient Access Representative

Karmanos Cancer Institute
04.2022 - Current

Front Desk Clerk

Springhill Suites By Marriott
08.2021 - 10.2022

Customer Service Representative

JMS & Associates
09.2020 - 02.2022

Front Desk Clerk

Holiday Inn Express Hotel
09.2018 - 08.2021

Claims Reimbursement Manager

Detroit Medical Center
05.1994 - 06.2018

Bachelor of Science - Business Administration

Paul Quinn College

Associate of Applied Science - Business Technology

National Education Center

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