Summary
Overview
Work History
Education
Skills
Timeline
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Rose Carlson

Boston,MA

Summary

Customer service focused Library Assistant successful at working with different personalities who thrives on delivering top notch service amongst fast paced environments. Knowledgeable in circulation procedures and highly organized. Self-motivated and committed to fostering superior patron experience through efficient operations.

Overview

5
5
years of professional experience

Work History

Senior Library Assistant

City Of Boston
04.2022 - Current
  • Acts as face of library, greeting patrons both in person and over the phone, providing clear information and directing them as needed
  • Manages loan materials, checking items in as returned and items out to patrons
  • Helps in any library card account needs; opens cards for new patrons, settles any account issues, and assures cards are used by their specified patrons
  • Responsible for item requests, routing them as needed, settling the day's send item list and maintaining the holds shelf
  • Works with patrons to overcome any access barriers in regards to technology, of library provided equipment and online resources as well as assisting in problems with patrons personal devices
  • Assists patrons with technology related issues, ensuring smooth usage of library equipment and online resources, as well as helping troubleshoot patrons own devices as needed
  • Maintains the organization of library space to ensure patron accessibility via daily inventory tasks

Manager

Kohi Coffee Company
11.2021 - 04.2022
  • Responsible for launching cafe and generating revenue growth
  • Implemented monthly agenda to track staff training, labor needs, cafe ordering requirements and staff
    scheduling
  • Generated workflow solutions in high stress settings, especially in respect to COVID-19 safety procedures,
    protocols and crisis management
  • Worked in tandem with market Area Leader to maintain peak cafe performance and company standards
  • Trained staff to enhance personal growth, interpersonal skill and professional skill
    development

Assistant Manager

Blue Bottle Coffee
05.2019 - 06.2021
  • Responsible for overseeing and planning successful weekly operation of cafe
  • Regularly anticipated stocking needs to maintain reliable service and support business growth
  • Spearheaded upper level cafe operations and issues in absence of manager to ensure labor, staffing and
    supply needs were met
  • Served as face of cafe and first point of contact for guests, anticipating needs and guaranteeing warm and exceptional guest experiences
  • Fostered a safe space of continued learning and growth for employees while modeling proper workplace, professional and company etiquette
  • Tracked daily and weekly revenue trends, providing vital insight to cafe leader in order to enhance long-termrevenue growth

Education

Bachelor of Arts - Film And Video Production

Massachusetts College of Art And Design
Boston, MA
2015

Skills

  • Adobe Creative Suite
  • Microsoft Office Suites
  • Slack
  • Jira
  • Squarespace
  • Copywriting
  • Leadership and training
  • Crisis management
  • Conflict mediation
  • Workflow development
  • Thrives in fast paced environments
  • Intuitive and quick to learn

Timeline

Senior Library Assistant

City Of Boston
04.2022 - Current

Manager

Kohi Coffee Company
11.2021 - 04.2022

Assistant Manager

Blue Bottle Coffee
05.2019 - 06.2021

Bachelor of Arts - Film And Video Production

Massachusetts College of Art And Design

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Rose Carlson