Rose Castro
White Swan,WA
Summary
Dynamic professional with a strong background in customer service and cash handling at Walmart Super Center. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining organized records and optimizing workflow, ensuring a seamless experience for clients and colleagues alike.
Offering blend of reliability and excellent communication skills, eager to learn and excel in front-facing role. Brings quick adaptability to new tasks and proficiency in handling administrative duties. Ready to use and develop organizational and customer service skills in Desired Position role.
Experienced with front desk operations and guest services. Utilizes strong organizational skills to maintain efficient office workflows. Track record of providing excellent customer service and effectively managing administrative tasks.
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction, and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.
Ambitious Job Title with Number years of experience and passion for local Type industry. Personable, experienced with conflict resolution and sensitive to others' needs.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources, and creating enjoyable visits.
Overview
1
1
year of professional experience
Work History
Desk Clerk
Yakima Nation Energy Assistance
Toppenish, WA
05.2009 - 05.2009
- Processed energy assistance applications efficiently and accurately.
- Provided exceptional customer service to clients, addressing inquiries and concerns.
- Maintained organized records of client information and application statuses.
- Collaborated with team members to streamline office procedures for improved workflow.
- Assisted in scheduling appointments for client consultations and follow-ups.
- Conducted preliminary assessments of eligibility for energy assistance programs.
- Utilized database systems to input and track client data effectively.
- Developed familiarity with program guidelines to better support client needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
- Assisted guests with local recommendations and directions, enhancing their overall stay experience.
- Maintained high cleanliness and organization standards in lobby, contributing to welcoming atmosphere.
Cashier
Walmart Super Center
Yakima, WA
07.2008 - 09.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Provided accurate cash handling and change management during high-volume shifts.
- Assisted customers with product inquiries and service requests, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout areas to ensure safety and efficiency.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
Teachers Assistant
Yakama Nation Headstart Early Learning
Toppenish, WA
08.2008 - 08.2008
- Assisted in implementing curriculum activities for diverse learning styles.
- Supported classroom management to create a positive learning environment.
- Collaborated with teachers to prepare instructional materials and resources.
- Monitored student progress and provided feedback to educators on performance.
- Engaged students in hands-on learning experiences promoting curiosity and growth.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Education
High School Diploma -
Wellpinit Alliance Job Corps
White Swan, WASkills
Problem-solving skills
Cash handling
Customer satisfaction focus
Hospitality industry expertise
Time management
File management
Reception management
Complaint handling
Appointment setting
Basic accounting
Spreadsheet tracking
Word processing
Calendar management
Front desk operations
Activity logging
Customer communication
Attention to detail
Professional and mature
Bookkeeping
Scheduling and calendar management
Bookkeeping software
Microsoft office
Materials organization
Mail handling
Spreadsheet development
Outgoing mail preparation
Flexible and adaptable
Record sorting and filing
Data recording
Invoice processing
Database entry
Document typing and formatting
Office supply management
Records management software
Software proficient
Data entry
Records maintenance
Office machine operation
Accounts payable and receivable
Data gathering
Basic bookkeeping
Google drive
Information processing
Teamwork
Teamwork and collaboration
Document archiving
Customer service
Problem-solving
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Reliable and punctual
Organizational skills
Active listening
Effective communication
Verbal and written communication
Decision-making
Relationship building
Scheduling appointments
Confidentiality understanding
Task prioritization
Self motivation
Interpersonal skills
Client relations
Analytical thinking
Languages
Mexican
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
I enjoy working on cars in my free time I have helped my father with our family business tearing down vehicles to recycle the used but still good parts and also restored vehicles to working order running and back on the road I also have a pation for children and advocating for their little selves when they are to vulnerable to speak up for them selves and be heard as to what is in their best interest, when it comes to family matters in the court system I lov3 making it possible for a child to be reunited with their true family When it comes down to it, the most very best place for a young child is to be right in the arms of their caring parents, and not be torn from house to house! I love children and family is #1
Timeline
Desk Clerk
Yakima Nation Energy Assistance
05.2009 - 05.2009
Teachers Assistant
Yakama Nation Headstart Early Learning
08.2008 - 08.2008
Cashier
Walmart Super Center
07.2008 - 09.2008
High School Diploma -
Wellpinit Alliance Job Corps