Summary
Overview
Work History
Education
Skills
Timeline
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Rose Charles

Brooklyn,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in research, claims issues and setting up remittance plans. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Resident Services Manager

BLT Prime
03.2023 - Current
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates for property of 1155 units.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state and federal regulations.

Resident Services Coordinator

Greystar Property Management
10.2022 - 03.2023
  • Assisting property staff with planning and implementation of resident activities and promoting quality living experience for all residents
  • Coordinates all resident functions and activities including orienting residents to property, as well as assists with utility set-up and deliverance of packages and package claim reminders
  • Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests
  • Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards
  • Processes 50+ work orders for maintenance department, ensuring that services are completed timely and accurately, contacts resident to determine if satisfactions are met with completed work.
  • Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Floating Leasing Consultant

Greystar
07.2022 - 10.2022
  • Presented 50+ apartments to prospective residents with particular attention to building value, features, design and amenities
  • Developed and utilized in-depth knowledge of luxury leasing tactics, building features, key neighborhood attributes and market conditions
  • Prepared lease-related documentation and interdepartmental correspondence
  • Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
  • Communicated effectively with owners, residents and on-site associates
  • Collected and maintained careful records of rental payments and payment dates
  • Kept properties in compliance with local, state and federal regulations
  • Coordinated appointments to show marketed properties.

Leasing

Avalon Bay
11.2021 - 02.2022
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Validated rental eligibility by using Avalon Bay's verification process
  • Verified tenant incomes and other information before accepting lease applications
  • Marketed property to local businesses through collateral, emails and phone calls
  • Invited prospects to fill out application upon completion of property tour
  • Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units
  • Escalated major issues to property manager for immediate remediation
  • Resolved conflicts between tenants regarding noise, encroachments and parking
  • Kept meticulous records of correspondence between management and tenants
  • Greeted clients, showed apartments, and prepared leases.

Leasing Consultant / Account Resolution Advisor

Morgan Properties
04.2020 - 11.2021
  • Sought out key decision-makers and tailored solutions to address business challenges
  • Analyzed and implemented new ideas and processes to help sales team grow business 50% during peak times
  • Developed proposals, contracts and pricing for targeted accounts
  • Followed up with key account business partners to maximize account potential and generate leads
  • Established and built relationships by educating customers about value of Morgan Properties products and services
  • Utilized sales data to evaluate sales performance and make proper adjustments
  • Entered client details and notes into system for interdepartmental access and review
  • Processed debtor payments and updated accounts to reflect new balance
  • Listened to customers and negotiated solutions that met creditor and debtor needs
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Skincare Advisor

Sephora USA
04.2018 - 03.2020
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality
  • Advised clients on proper home-care regimens
  • Discussed procedures and treatment options with clients
  • Informed guests of appropriate products available to increase retail sales
  • Performed special anti-oxidant, acne and microdermabrasion facial services
  • Developed individualized, therapeutic skin care programs
  • Resolved customer complaints and facilitated conflict resolutions
  • Handled busy schedules and stayed on top of key deadlines.

Education

Associate of Arts - Business Administration And Management

University of Maryland Global Campus
Baltimore, MD
06.2025

Associate of Arts - Digital Communications And Multimedia

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2025

Skills

  • Documentation abilities
  • Excellent Customer Service Skills
  • Account Reconciliation
  • Goals and performance
  • Financial Management
  • Emergency Services
  • Information gathering
  • General Ledger Accounting Expertise
  • Collections
  • Scheduling
  • Tenant Relations
  • Spreadsheets

Timeline

Resident Services Manager

BLT Prime
03.2023 - Current

Resident Services Coordinator

Greystar Property Management
10.2022 - 03.2023

Floating Leasing Consultant

Greystar
07.2022 - 10.2022

Leasing

Avalon Bay
11.2021 - 02.2022

Leasing Consultant / Account Resolution Advisor

Morgan Properties
04.2020 - 11.2021

Skincare Advisor

Sephora USA
04.2018 - 03.2020

Associate of Arts - Business Administration And Management

University of Maryland Global Campus

Associate of Arts - Digital Communications And Multimedia

Borough of Manhattan Community College of The City University of New York
Rose Charles