ROSE CHERY
Summary
Customer service professional with excellent communication, Detail oriented, problem-solving, and multitasking skills. Skilled in assisting customers, handling inquiries, and ensuring a positive experience.
Overview
8
8
years of professional experience
Work History
Food Safety Specialist
Chick-Fil-A Restaurant
07.2022 - 06.2025
- Supported front-line operations by processing transactions, managing service issues, and reinforcing a culture of hospitality and cleanliness.
- Led daily food safety checks and ensured compliance with health regulations.
- Trained staff on hygiene and safety protocols to reduce risks.
- Resolved customer concerns and improved service response times.
- Maintained accurate documentation for audits and inspections.
- Contacted vendors and scheduled technicians for equipment repairs and maintenance.
- Placed supply and equipment orders through Parts Town and Supply Central to ensure operational continuity.
Front of House Employee
Chick-Fil-A
04.2022 - 07.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences, took guest orders, processed payments, and ensured a welcoming front counter experience.
- Assisted with order accuracy, packaging, and efficient Curbside order flow.
- Helped guests at tables when in need of assistance.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
BOH Team Member
Chick-Fil-A
08.2020 - 04.2022
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Prepared, cooked, and assembled food orders according to brand standards.
- Maintained cleanliness and organization of kitchen equipment and prep areas.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
Quality Inspector II & Trainer: Defense Body Armor
The Protective Group, a Point Blank
02.2018 - 12.2021
- Conducted detailed inspections on defense body armor components to ensure Department of Defense compliance.
- Trained and mentored new inspectors on quality assurance standards, documentation protocols, and safety procedures.
- Collaborated with production teams to identify and correct quality issues before final assembly.
- Maintained inspection records including measurements, visual defect reports, and compliance data.
- Participated in internal audits and continuous improvement meetings to streamline inspection processes.
- Utilized tools and testing equipment to verify physical properties and product durability.
Customer Service Representative
Convey Health Solution
01.2017 - 02.2018
- Delivered high-volume support to Medicare and pharmacy customers, resolving a range of health service inquiries.
- Educated members on coverage, benefits, and prescription plans with clarity and empathy.
- Documented all customer interactions in CRM systems to ensure regulatory compliance and service continuity.
- Identified trends in customer concerns and relayed feedback to management for process enhancements.
- Demonstrated strong multitasking by handling phone, chat, and email support channels simultaneously.
- Received commendations for professionalism, patience, and first-call resolution effectiveness.
Education
Skin Care Specialist -
Florida Career College
Pembroke Pines, FL01.2012
Some College (No Degree) - Physical Therapy
Miami Dade College
Miami, FLSkills
- Customer Support
- Communication Skills
- Problem-Solving
- Active Listening
- Food Safety & Compliance Monitoring
- Employee Training & Team Leadership
- Time Management
- Conflict Resolution
- Order Assembly
- Data Entry
- CRM Software (eg, Zendesk, Salesforce)
- Email Correspondence
- Order Processing
Additional Information
- Bilingual-English/ Haitian Creole
- Performance Incentive Award
- Guardian of the Brand Award
Timeline
Food Safety Specialist
Chick-Fil-A Restaurant
07.2022 - 06.2025
Front of House Employee
Chick-Fil-A
04.2022 - 07.2022
BOH Team Member
Chick-Fil-A
08.2020 - 04.2022
Quality Inspector II & Trainer: Defense Body Armor
The Protective Group, a Point Blank
02.2018 - 12.2021
Customer Service Representative
Convey Health Solution
01.2017 - 02.2018
Skin Care Specialist -
Florida Career College
Some College (No Degree) - Physical Therapy
Miami Dade College
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