Rose Cizner
Roseville,CA
Summary
Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
20
20
years of professional experience
Work History
Beverage Specialist
Thunder Valley Casino
08.2018 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased customer satisfaction rate 40% by demonstrating excellent customer service.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Front Office Operations Manager
Del Paso Country Club
01.2019 - 10.2023
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for 120 employees.
Director of Membership/Executive Assistant
Aberdeen Golf & Country Club
05.2006 - 04.2018
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL03-2006
Skills
- Budgeting and cost control
- Social media marketing
- Office management software
- Expense reporting
- Customer service
- Human resources
Affiliations
- Professional Club Marketing Association
- Notary Public in Florida & California
- CPR and First Aid Certification
- California RBS Certification
Timeline
Front Office Operations Manager
Del Paso Country Club
01.2019 - 10.2023
Beverage Specialist
Thunder Valley Casino
08.2018 - Current
Director of Membership/Executive Assistant
Aberdeen Golf & Country Club
05.2006 - 04.2018
Associate of Arts - Business Administration And Management
Palm Beach State College