Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Detail-oriented, proficient in Haitian Creole and English, with a strong history of success in translating documents, audio files, and in-person conversations while retaining original meaning and tone.
Overview
18
18
years of professional experience
Work History
Translator/Interpreter
CrossTalk Language Services
01.2015 - 03.2024
Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Followed ethical codes to protect confidentiality of patient medical information.
Developed strategies to perform accurate and consistent translations.
Served as a liaison between hospital administration and non-English speaking patients, resolving any potential communication barriers that could impact care delivery.
Educated healthcare providers about the importance of interpreter services and how to effectively utilize them during patient interactions.
Translated procedural information to facilitate understanding between doctors and patients.
Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Equipped healthcare providers with cultural information to promote appropriate provision of health services.
Played key role in international business efforts, working with sales and client groups to optimize collaboration.
Listened to recordings and translated confidential information.
Interpreted conversations between foreign language-speaking clients and others.
Offered transcription services for audio recordings as part of a comprehensive language solutions package.
Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
Contributed to the creation of company glossaries and style guides to promote consistency within the organization''s translated materials.
Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
CNA
Reliance Health
02.2008 - 03.2017
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Assisted patients with daily living activities, promoting independence and dignity.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Documented patient information and care activities in electronic health record.
Mortgage Loan Officer
PHH Mortgage
03.2006 - 01.2014
Developed and maintained relationships with customers, lenders and other third parties.
Monitored pipelines to track and log status of loans.
Researched and updated industry knowledge on changing legislation and regulations.
Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Assisted customers with completing loan applications and other paperwork.
Negotiated loan terms and conditions with customers to secure best deal.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Developed and implemented marketing campaigns to generate new business opportunities.
Supervised loan personnel and motivated to maintain customer service and performance standards.
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)
Client Success Manager/Strategic Account Manager at Propio Language Services/United Language GroupClient Success Manager/Strategic Account Manager at Propio Language Services/United Language Group