Rose DeGuzman
Orlando,Florida
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Dominos Pizza Inc.
Kissimmee, FL
04.2020 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Assistant Manager
Hollister.Co
Orlando, FL
02.2019 - 02.2020
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Served as a liaison between staff members and senior management personnel.
Box Office Associate
Gaylord Palms Resort & Convention Center
Kissimmee, FL
10.2019 - 01.2020
- Performed data entry tasks such as entering customer information into databases.
- Updated customers' profiles in accordance with their preferences or requests.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Education
Associate of Arts - Fine And Studio Arts Management
Valencia College
Orlando, FL12.2023
High School Diploma -
William R Boone High School
Orlando, FL03.2020
Skills
- Operations Management
- Training and Development Skill
- Workflow Coordination
- Team Leadership Strength
Certification
- Certified in Microsoft Word, Powerpoint, and Excel
Future Educational Path
- On route for Bachelors in Fine and Studio Arts Management at the University of Central Florida
Timeline
Assistant General Manager
Dominos Pizza Inc.
04.2020 - Current
Box Office Associate
Gaylord Palms Resort & Convention Center
10.2019 - 01.2020
Assistant Manager
Hollister.Co
02.2019 - 02.2020
Associate of Arts - Fine And Studio Arts Management
Valencia College
High School Diploma -
William R Boone High School
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