Rose Deline
Columbia,MD
Summary
Proven Medical Records Specialist with a track record of enhancing patient care through meticulous records management and HIPAA expertise. At Kenneth M. Klebanow M.D. & Associates, streamlined records access, significantly improving treatment decisions. Demonstrates exceptional communication skills and a commitment to safeguarding patient information, ensuring compliance and confidentiality.
Overview
35
35
years of professional experience
Work History
Medical Records Specialist
Kenneth M. Klebanow M.D. & Associates
05.2006 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
Loan Transaction Coordinator
1st American Trust Mortgage
12.2005 - 09.2006
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
Executive Secretary
IBM
03.1994 - 10.2005
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Customer Service Representative
Equifax Credit Bureau
02.1990 - 01.1994
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Business Administration And Management
East Tennessee State University
Johnson City, TN05-1989
Skills
- Medical records management
- Insurance verification
- Medical records filing
- Medical office procedures
- HIPAA expert
- Records organization
- Medical records storage
- Medical information release
- Release of information
- Records request handling
- Medical office administration
Timeline
Medical Records Specialist
Kenneth M. Klebanow M.D. & Associates
05.2006 - Current
Loan Transaction Coordinator
1st American Trust Mortgage
12.2005 - 09.2006
Executive Secretary
IBM
03.1994 - 10.2005
Customer Service Representative
Equifax Credit Bureau
02.1990 - 01.1994
No Degree - Business Administration And Management
East Tennessee State University
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