ROSE DICKSON
DALY CITY,CA
Summary
Accomplished at Sansome Street Management LLC, adept in QuickBooks and payroll processing, I streamlined bookkeeping processes and enhanced financial accuracy, significantly improving operational efficiency. My strong problem-solving skills and ability to manage high-stress situations have consistently resulted in increased loyalty and operational improvements.
Overview
42
42
years of professional experience
Work History
Bookkeeping Administrative Assistant
Sansome Street Management LLC
01.2011 - Current
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
Customer Service Representative
Redphone Wireless
03.2000 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Administrative Assistant
Parts Warehouse Distributors
08.1996 - 01.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Division Supervisor
Byer California
08.1982 - 01.1996
- Implemented innovative solutions to resolve workflow bottlenecks, increasing operational efficiency significantly.
- Improved employee morale with regular performance feedback and recognition of achievements.
- Streamlined department operations for improved efficiency, optimizing processes and reducing redundancies.
- Negotiated contracts with vendors to secure competitive pricing on supplies and services without compromising quality.
- Optimized inventory management practices to minimize waste while ensuring adequate supply levels at all times.
Education
GED -
City College of San Francisco
San Francisco, CA06.1986
High School Diploma -
MaCateer High School
San Francisco, CA06.1982
Skills
- Payroll Processing
- Accounts receivable management
- Expense Tracking
- Credit Control
- Bank Reconciliation
- Invoice Processing
- Quickbooks
Timeline
Bookkeeping Administrative Assistant
Sansome Street Management LLC
01.2011 - Current
Customer Service Representative
Redphone Wireless
03.2000 - 01.2011
Administrative Assistant
Parts Warehouse Distributors
08.1996 - 01.2000
Division Supervisor
Byer California
08.1982 - 01.1996
GED -
City College of San Francisco
High School Diploma -
MaCateer High School
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