Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Rose Dione

Las Vegas,NV

Summary

A position as a general office clerk and customer service. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Highly communicative professional with more than 11 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level concierge position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

21
21
years of professional experience
2
2
Certifications
1
1
Language

Work History

Concierge Agent

Venetian
Las Vegas, NV
09.2012 - Current
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Facilitated and coordinated transportation services for guests.
  • Maintained accurate and up-to-date records of guest information.
  • Created welcoming and comfortable environment for guests.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Assisted guests with variety of services and local attraction information.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Scheduled and confirmed restaurant reservations for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.

Receptionist

Pulte Homes
Las Vegas, NV
01.2005 - 01.2008
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Phone Representative

Care Credit
Las Vegas, NV
01.2003 - 01.2005
  • Greet potential home buyer and collected information
  • Assigned new customer to a sales associate to help them navigated the model
  • Copy and collate all projects (including confidential papers) for sales contract
  • Successfully complete all jobs by time requested
  • Coordinate delivery of large projects with mailroom clerk at the corporate office
  • Answer phone and direct call to appropriate sales associate
  • Made sure the office and model home was clean at all time
  • Client Development Service
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Responded to customer calls and emails to answer questions about products and services.
  • Approved and terminated customer contracts upon request.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Developed and updated databases to handle customer data.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.

Student Records Coordinator

College Of Southern
Henderson, NV
03.2002 - 01.2004
  • Trained representatives in presenting and using carecredit
  • Provided phone support to trained representative that needed assistance
  • Use GE Capital software to process credit application
  • Verified credit report information
  • Prepared testing facility for student
  • Monitored student and facility during examinations
  • Scored test on a pass or fail basis and ensured proper record-keeping
  • Compiled student birth certificates, transfers and immunizations to successfully meet state, federal and district enrollment requirements.
  • Requested transcripts and school records for new students.
  • Processed release of students by preparing clearance sheets, checking for outstanding obligations, preparing release forms and forwarding pertinent data to new school.
  • Collected and verified grades for students to process and distribute grading cards, reports and records.
  • Prepared and distributed pre-registration forms to students and parents.
  • Gathered, compiled and prepared attendance reports, enrollment reports, student loss reports and absence and tardy reports with Software.
  • Assisted students with enrollment procedures by providing information regarding admissions.
  • Introduced and implemented student recordkeeping system to decrease information pulling time Number%.
  • Monitored, evaluated and revised admissions and registration procedures to make maximum use of technology and provide optimal service to students.
  • Cultivated engaged student population with successful orientation programs.
  • Improved policies and procedures to maximize student safety and campus security.

Education

Diploma - undefined

Pensacola Junior High School

Skills

SKILLS PROFILEundefined

Certification

Certified in hotel concierge

Interests

Love traveling, experiencing new culture and trying new cuisine

Timeline

Certified in hotel concierge

03-2015

Concierge Agent

Venetian
09.2012 - Current

Receptionist

Pulte Homes
01.2005 - 01.2008

Phone Representative

Care Credit
01.2003 - 01.2005

Student Records Coordinator

College Of Southern
03.2002 - 01.2004

Diploma - undefined

Pensacola Junior High School

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Rose Dione