Rose Dorcely
Woodstock,GA
Summary
Dedicated administrator industry professional with demonstrated strengths in customer service, time management and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Adaptable multitasker and proficient hairstylist. Boost efficiency and growth by evaluating and improving all aspects of operations, employee performance, and business controls. Sales-savvy manager with demonstrated success in satisfying customers and history of stellar profits.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Amazon Market Place (Its The Green King)
Lawrenceville, GA
06.2019 - 11.2023
- Processed refunds, exchanges, and company credits for customers facing issues such as missing deliveries and defective products.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.
- Managed paperwork and [Software] updates for new sales and program sign-ups.
- Implemented solutions for service issues and recorded customer interactions in [Software].
- Protected customer and company information with strict use of established security procedures.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Avoided revenue losses with diligent attention to customers' needs and complaints.
- Sold products to customers during routine service calls using strong cross-selling abilities.
- Updated records with all interactions and customers transactions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Helped improve processes and products by relaying customer feedback.
Assistant Salon Manager
A Divas Korner Salon
Atlanta, GA
11.2017 - 10.2022
- Monitored and coordinated stylist and receptionist schedules to verify appropriate shift coverage.
- Met coverage demands by organizing effective schedules and delegating assignments.
- Promoted salon retail products and services to drive sales and provide clients with at-home care routines.
- Controlled salon cleanliness, keeping operations well within sanitary regulations and licensing requirements.
- Kept tight financial controls, sticking closely to budget limits and preventing product waste.
- Protected company assets and minimized loss by enforcing all safety, inventory control, and loss prevention standards and procedures.
- Enhanced client experience and increased revenue with add-on treatments and services.
- Monitored industry trends and pursued continuing education to remain competitive in local market.
- Explained salon services and pricing to help clients with budget and hair care decisions.
- Increased salon walk-ins and referrals through targeted email campaigns and networking at industry events.
- Minimized infection risk by keeping stations and tools clean and sanitized.
- Chose appropriate cuts for customers based on preferences, facial features and current fashion trends.
- Kept full schedule of appointments by earning repeat business and marketing services to capture new customers.
- Promoted services on social media platforms to increase referrals, engagement, and brand awareness.
- Cut and styled hair for diverse client base, specializing in trimming and bobs.
- Custom wig making for clients.
- Washed and styled natural hair clients.
Ambassador
GLIP
Boston, MA
01.2020 - 06.2020
- Completed sign-ups by coordinating paperwork for new memberships.
- Developed successful presentations to promote new project to potential sponsors.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
Host
Divine Breeze
Norcross, GA
04.2019 - 01.2020
- Supported server efficiency, introducing guests to server and taking drink orders when needed.
- Provided superior customer service by promptly greeting and welcoming guests.
- Followed company procedures for guest-seating, including proper use of station charts and workflow.
- Cleaned and organized menus to increase sanitation and availability.
- Communicated with patrons to determine seating needs and preferences, and escorted to tables.
- Moved and arranged tables, chairs, and settings and organized seating for groups with special needs.
- Took reservations by phone and in person, providing helpful, accurate responses to inquiries.
- Coordinated efforts of waitstaff to balance workload between all bar and restaurant sections.
- Recited and promoted various menu items, daily specials, and drink options.
- Uphold restaurant reputation by maintaining professional presentation standards across service team and dining room.
- Resolved customer concerns and handled requests with utmost professionalism.
- Served take-out customers, preparing drinks and verifying items for maximum satisfaction.
- Managed guests expectations by staying in frequent communication with kitchen about wait times and sold-out items.
Retail Sales Assistant
Absolutely 20
Norcross, GA
05.2018 - 06.2019
- Maintained accurate drawers with skills in payment processing and money handling.
- Created warm and welcoming environment for customers by partnering effectively with team members and managers.
- Looked for opportunities to improve customer experiences, sales, and retail operations with proactive approach.
- Kept sales floor attractive and well-stocked for customers.
- Increased revenue by suggesting accessories and other relevant products.
- Promoted product sales by building attractive displays and properly merchandising items.
- Boosted customer loyalty with consistent and high-quality service for every need.
- Processed customer transactions by cash, card, and mobile pay.
- Prevented product losses by checking carts carefully, observing customers, and notifying security of any concerns.
- Maintained accurate inventory numbers with regular cycle counting and quarterly audit assistance.
- Assisted customers with questions such as return policies and upcoming promotions.
- Helped organize and host fashion quarterly fashion show.
Hair Salon Assistant
Gallery D'elegance
Dorchester, MA
09.2016 - 10.2017
- Assisted with chronic and contagious scalp conditions by administering therapeutic medication and recommending additional treatments.
- Kept full schedule of appointments by earning repeat business and marketing services to capture new customers.
- Chose appropriate cuts for customers based on preferences, facial features and current fashion trends.
- Minimized infection risk by keeping stations and tools clean and sanitized.
- Helped customers improve hair health and appearance with better products and routines.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Kept all areas clean, organized and in line with company professional standards.
- Maintained full compliance with legal, health, and safety regulations.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Assisted customers with sales and service needs.
Waitress
Bel Lounge
Roslindale, MA
07.2013 - 09.2014
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift.
- Managed needs of 4+ tables at once with expert service, using good multitasking and time management abilities to stay on top of demands.
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing simple items like desserts and salads.
Education
High School Diploma - undefined
West Roxbury Academy
06.2013
Camera Eye Workshop - undefined
12.2015
Psychology
Yale
10.2023 - Current
Skills
- Adobe Photoshop CC
- Lightroom Classic CC
- Photographer
- Web Design
- CPR Certified
- Microsoft Office
Timeline
Psychology
Yale
10.2023 - Current
Ambassador
GLIP
01.2020 - 06.2020
Customer Service Representative
Amazon Market Place (Its The Green King)
06.2019 - 11.2023
Host
Divine Breeze
04.2019 - 01.2020
Retail Sales Assistant
Absolutely 20
05.2018 - 06.2019
Assistant Salon Manager
A Divas Korner Salon
11.2017 - 10.2022
Hair Salon Assistant
Gallery D'elegance
09.2016 - 10.2017
Waitress
Bel Lounge
07.2013 - 09.2014
High School Diploma - undefined
West Roxbury Academy