Rose Dorcent
Ruskin,FL
Summary
Proactive Clinical Support Specialist with comprehensive experience in patient care and office operations. Skilled in evaluating medical trends, updating clinical practices, and ensuring high-quality support to healthcare providers and patients. Brings a strong sense of responsibility, excellent communication skills, and a commitment to continuous improvement.
Clinical support professional with significant experience in providing high-quality assistance in patient care. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in patient communication, medical documentation, and coordinating with healthcare providers. Valued for organizational skills, problem-solving abilities, and commitment to delivering exceptional support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Palm Garden of Sun City Center
10.2022 - Current
- Evaluated emerging trends in the field of medicine and updated clinical support practices accordingly to ensure continuous improvement in patient care.
- Supported office operations by expertly handling administrative needs.
- Scheduled patients for appointments and maintained master calendar.
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Took and recorded patients' vital signs, documenting in medical charts.
- Answered patient inquiries and provided information about healthcare services.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
- Enhanced patient care by providing clinical support to healthcare professionals, ensuring efficient and effective treatment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed strong relationships with patients through empathetic communication and active listening skills, fostering trust and rapport.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Patient Care Nursing Assistant
Brandon Health and Rehabilitation Center
03.2021 - 10.2022
- Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
- Promoted a positive healing environment for patients by actively listening to concerns and addressing needs promptly and effectively.
- Ensured continuity of care through effective shift handover by sharing vital information about patients'' status with incoming nursing personnel.
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
- Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of [Number]+ residents under long-term care.
- Followed directions of licensed nurses to administer medications and treatments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Arts - Criminal Justice
Hillsborough Community College
Hillsborough05-2024
High School Diploma -
Lennard High School
Ruskin, FL05-2021
Skills
- HIPAA knowledge
- Patient confidentiality
- Clinical Documentation
- Clinical assessment
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Direct Patient Care
- Excellent Communication
- Reliability
- Organizational Skills
- Team Collaboration
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- Florida Driver's License
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Clinical Support Specialist
Palm Garden of Sun City Center
10.2022 - Current
Patient Care Nursing Assistant
Brandon Health and Rehabilitation Center
03.2021 - 10.2022
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- Florida Driver's License
- Basic Life Support Certification (BLS)
Associate of Arts - Criminal Justice
Hillsborough Community College
High School Diploma -
Lennard High School
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