Rose Duerksen
Cornelius,NC
Summary
Career-oriented Administrator with 10+ years of customer service and/or administrative experience with training abilities.
Expert in office administration and team training. Self-motivated administrator brings proven leadership, organization, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
5
5
years of professional experience
Work History
911 Telecommunicator
Iredell County
Statesville, NC
12.2021 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed radio announcements for police department needs such as BOLO requests
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Demonstrated respect, friendliness and willingness to help wherever needed
Administrative Coordinator
Nutrien Ag Solutions
Statesville, North Carolina
02.2021 - 11.2021
- Monitored and directed incoming mail and prepared outgoing mail.
- Addressed questions and managed communications with customers.
- Collaborated in timely processing of billing.
- Mentored office employees on proper administrative procedures and how to use programs such as ARS, keeping operations consistent and efficient for maximum performance.
- Organized Safety and Client meetings for Nutrien's Management and Sales teams.
- Provided backup to front desk by stepping in to assist with various tasks whenever another employee was absent or at lunch.
- Interceded between management and drivers during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Coordinated monthly safety meetings by sending electronic meeting invitations to participants and supervising required tests.
- Monitored and directed incoming mail and prepared outgoing mail
- Worked closely with others to accomplish timely invoicing and accounts receivables
- Prepared detailed documents and reports in adherence administrative processes
Crew Leader
The Cookout
Statesville, North Carolina
12.2019 - 02.2021
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cooked batches of food according to standard recipes.
- Greeted customers at counter to fulfill requests and answer questions.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Helped Food Service Manager train kitchen staff in food preparation, line process, and health regulations.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Practiced safe work habits and encouraged staff to do same.
- Observed staff confirm safety and quality standards.
- Coordinated employee work schedules to provide coverage for special events.
- Communicated with customers to answer questions or concerns.
- Demonstrated conflict management skills while supervising employees.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Resolved escalated customer issues and boosted retention rates.
- Oversaw training of team members.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Onboarded new employees with training and new hire documentation.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Trained new hires to perform cross-training exercises with experienced workers.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted hundreds of customers per day.
- Supervised crews of 5-12 employees in food preparation and customer service.
- Monitored overall team and individual employee performance and reported to upper management.
Program Support Assistant
Veterans Affairs Medical Center
Omaha, Nebraska
04.2012 - 08.2014
- Assisted in gathering of program data to compose thorough monthly reports.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Participated in marketing, outreach and other visibility efforts.
- Provided general program information and assistance.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Performed clerical organization, answered phones, and filed documentation for program manager.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed, and preparing information to be disseminated.
- Supported office staff and operational requirements with administrative tasks.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
Education
Practical Nursing
Kaplan University
Omaha, NE05.2006
Skills
- Adaptable and Resilient Employee
- Motivation and Discipline
- Multitasking and Prioritization
- Attention to Detail
- Customer Service Management
- Confidence and Drive
- Friendly and Relatable
- Meeting Coordination and Support
Timeline
911 Telecommunicator
Iredell County
12.2021 - Current
Administrative Coordinator
Nutrien Ag Solutions
02.2021 - 11.2021
Crew Leader
The Cookout
12.2019 - 02.2021
Program Support Assistant
Veterans Affairs Medical Center
04.2012 - 08.2014
Practical Nursing
Kaplan University
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