ROSE DUFRENE
United States Postal Service
Bradley Junction,FL
1
Certification
13
years of professional experience
Customer service professional skilled in enhancing client experiences and providing exceptional support. Expertise in navigating diverse service platforms while maintaining composure in high-pressure situations. Focused on fostering strong relationships and driving client satisfaction through effective communication and problem-solving.
Work History
Rural Mail Carrier Associate
3 Years 11 Months- Handled concurrent responsibilities with organized prioritization and workload management.
- Handled customer inquiries with friendly, professional demeanor while applying strong customer service practices.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Investigated complaint details and provided timely responses to customer inquiries in a courteous, efficient manner.
- Delivered name-based customer greetings and demonstrated consistent professionalism to cultivate trust and strengthen customer relationships.
- Handled customer inquiries and complaints via call handling procedures and active listening to accurately address issues.
Package Handler
6 Years 4 Months- Labeled packages according to carrier regulations to ensure compliance and accuracy.
- Prepared bills of lading, invoices, receipts, and related paperwork by adhering to established procedures for document accuracy.
- Delivered excellent customer service in fast-paced environment to enhance customer satisfaction.
- Scheduled and tracked work to meet deadlines while sustaining deliverable quality.
- Directed inbound and outbound package handling through conveyor systems and handheld scanner verification.
- Reviewed parcels for damage and confirmed labeling accuracy and shipping compliance before processing into sorting flow.
Medical Device Reprocessing Technician
3 Years- Built and deployed robust testing frameworks, driving improved efficiency across automated test execution.
- Performed medical device inspections covering operational functionality, safety compliance requirements, and cosmetic appearance prior to release.
- Decontaminated reusable surgical instruments using infection prevention and safety protocols following decontamination procedures.
- Monitored reprocessing department cleanliness standards and ensured compliance with infection control measures.
- Performed quality inspections of finished assemblies, assessing alignment, detecting defects, and confirming adherence to applicable specifications.
Education
GED
Skills
Route management
Expertise in packaging solutions
Service-oriented communication
Active listening
Collaborative teamwork
Package tracking
Route optimization
Parcel handling
Customer service
Certification
BlS Certification
Timeline
Rural Mail Carrier Associate
United States Postal Service
11.2022 - CurrentRead More
Package Handler
Amazon Robotics
06.2016 - 10.2022Read More
Medical Device Reprocessing Technician
Stryker Sustainability Solutions
06.2013 - 06.2016Read More
Traviss Technical College
GED
Read More