ROSE E. ABREU
New York
Summary
Dynamic Patient Access Specialist with a proven track record at the Hospital of Special Surgery, excelling in patient registration and insurance verification. Adept at enhancing customer relationships while efficiently processing payments and scheduling complex appointments. Skilled in electronic medical records, ensuring compliance and accuracy in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Hospital of Special Surgery
New York
04.2025 - Current
- Delivered exceptional customer service to patients, visitors, and vendors in a high-volume environment.
- Accurately collected and updated patient demographics, medical histories, and insurance information.
- Conducted electronic and phone benefit verifications, resolving discrepancies efficiently.
- Processed payments, including co-pays and out-of-pocket expenses, ensuring accuracy.
- Collaborated with office managers to secure urgent appointments for patients.
- Scanned documents into patient charts, maintaining compliance with privacy standards.
- Scheduled complex radiology exams to optimize patient flow and coordination.
- Assisted patients in navigating hospital appointments with professionalism and care.
Associate Team Leader
H & R Block Tax Services
Queens
12.2024 - 04.2025
- Monitored inventory levels and facilitated timely restocking of supplies.
- Coordinated team activities to boost productivity and optimize operations.
- Conducted regular team meetings to evaluate progress and address challenges.
- Analyzed customer survey data to pinpoint areas for improvement.
- Assisted Team Manager in managing daily tasks, tracking team metrics
- Maintained clean, organized work areas to eliminate safety hazards and enhance efficiency.
Administrative Assistant
Mount Sinai West Hospital
New York
04.2013 - 10.2024
- Managed scheduling for medical staff and patient appointments.
- Coordinated communication between departments to ensure workflow efficiency.
- Organized office supplies and equipment inventory for daily operations.
- Facilitated onboarding processes for new administrative staff members.
- Supported billing and insurance verification processes to streamline operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated surgical schedules with surgeons and medical staff effectively.
- Communicated with insurance companies regarding patient coverage details.
Education
High School Diploma -
Miguel Savedra Escuela Superior
Puerto Rico05-1976
Some College (No Degree) - Business Administration
Baruch College
New York, NYSkills
- Patient registration and insurance verification
- Medical record management
- Payment processing and appointment scheduling
- Customer relationship management
- Electronic medical record (EPIC, eClinicalWorks, IDX)
Languages
Spanish
Professional
Timeline
Patient Access Specialist
Hospital of Special Surgery
04.2025 - Current
Associate Team Leader
H & R Block Tax Services
12.2024 - 04.2025
Administrative Assistant
Mount Sinai West Hospital
04.2013 - 10.2024
High School Diploma -
Miguel Savedra Escuela Superior
Some College (No Degree) - Business Administration
Baruch College
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