Rose Edmond
Federal Way,WA
Summary
Flexible and dedicated professional with over 10 years of experience in administrative support, patient access, and customer service within healthcare and corporate environments. Skilled in responding to customer inquiries through email and chat, providing product and order support, and troubleshooting issues with accuracy and care. Known for strong communication, mentorship, and problem-solving abilities, with a consistent record of maintaining compliance, quality, and team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Representative / QA Analyst
Kaiser Permanente
12.2011 - Current
- Provide coaching and feedback to improve staff performance and accuracy.
- Serve as mentor and trainer for new employees across departments.
- Collaborate with project management teams to streamline workflows.
- Utilize Epic and NICE systems for scheduling, registration, and patient access.
- Ensure compliance with HIPAA privacy and data protection standards.
- Verify patient demographics, insurance coverage, and eligibility.
- Respond to internal and external inquiries promptly through email and chat systems.
Matching Gift Coordinator
World Vision
09.2009 - 12.2011
- Reviewed donor contributions and matched eligibility with corporate programs.
- Contacted donors to inform them of matching gift opportunities.
- Maintained donor confidentiality and data integrity.
- Ensured the accuracy and timeliness of all matching gift processes.
Receptionist
El Dorado West
01.2009 - 09.2009
- Delivered administrative and front desk support including scheduling, filing, and document preparation.
- Assisted with planning and coordination of resident and community events.
- Provided courteous and professional customer service to residents and visitors.
Assistant Manager
Sally Beauty Supply
10.2007 - 09.2008
- Managed daily operations including cash handling, opening/closing, and bank deposits.
- Supervised staff schedules and ensured adequate store coverage.
- Processed transactions, restocked shelves, and maintained merchandise displays.
- Provided product knowledge and assisted customers with pricing and order support.
Wait Staff
Wesley Homes
06.2006 - 07.2007
- Delivered prompt and friendly service to residents and guests.
- Set up dining areas to meet service standards.
- Supported coordination with kitchen and service teams to ensure smooth operations.
Education
Associate of Arts - undefined
Highline Community College
Des Moines, WA06.2009
High School Diploma - undefined
Tyee High School
WA06.2005
Skills
- Patient Access & Admissions
- Customer Service Excellence
- Responding to Customer Inquiries via Email & Chat
- Technical Troubleshooting & Escalation
- Team Leadership & Mentorship
- Training & Quality Assurance
- Epic & NICE Software Proficiency
- HIPAA Compliance
- Scheduling & Registration
- Insurance Verification & Eligibility
- Data Accuracy & Documentation
Certification
Medical Terminology Certificate
Timeline
Patient Access Representative / QA Analyst
Kaiser Permanente
12.2011 - Current
Matching Gift Coordinator
World Vision
09.2009 - 12.2011
Receptionist
El Dorado West
01.2009 - 09.2009
Assistant Manager
Sally Beauty Supply
10.2007 - 09.2008
Wait Staff
Wesley Homes
06.2006 - 07.2007
Associate of Arts - undefined
Highline Community College
High School Diploma - undefined
Tyee High School