Rose Estrada
Bakersfield,CA
Summary
Dynamic bilingual customer service representative with a strong background in promoting safety and effective communication in educational settings. Demonstrated success in conflict resolution and enhancing student engagement while ensuring compliance with school standards. Committed to delivering exceptional service and support in fast-paced environments.
Overview
1
1
Language
16
16
years of professional experience
Work History
Teacher's Assistant
Standard School District
Bakersfield, California
08.2024 - Current
- Support students' learning through one-on-one and small-group assistance, enhancing understanding and engagement.
- Monitored student behavior during recess to ensure safety and adherence to school rules. — Supervising students during recess to ensure safety and compliance with school rules.
- Material Preparation — Prepare instructional materials and resources for lessons.
Customer Service Representative
TTEC
Austin, Texas
08.2022 - 03.2024
- Resolved healthcare inquiries for consumers through incoming calls, ensuring clarity and understanding of available options.
- Facilitated consumer applications and selections for healthcare coverage on Covered California website, enhancing user experience and access to necessary services.
Warehouse Worker
Ross Distribution Center
Shafter, California
08.2021 - 08.2022
- Applied price labels to products using a gun or stickers to maintain accurate pricing.
- Inspected products for quality assurance before shipping to retail locations.
Medical Biller
Physicians Management
Century City, California
08.2010 - 12.2016
- Processed medical records data, prepared claims, verified insurance coverage, reviewed denied claims, and assisted patients with billing inquiries.
- Communicated with insurance companies regarding claim inquiries and denials.
- Reviewed patient accounts for accuracy and completeness before submission.
Education
CLERICAL -
MAOF
Bakersfield, CA08-2025
MEDICAL BILLER & CODING -
U.E.I
Huntington Park, CA08-2007
HIGH SCHOOL DIPLOMA -
LYNWOOD HIGH SCHOOL
Lynwood, CA06-1999
Skills
- Student Assessment
- Lesson Planning
- Preparing instructional materials
- Classroom management
- Material preparation
- Assignment grading
- Teacher collaboration
- Student engagement
- Bilingual (Spanish)
- Customer Service
- Classroom Technology
- Data Entry
- Efficiency
- Attention to Detail
- Time Management
- Excellent Communication
- Student engagement
Languages
Spanish
Professional
Timeline
Teacher's Assistant
Standard School District
08.2024 - Current
Customer Service Representative
TTEC
08.2022 - 03.2024
Warehouse Worker
Ross Distribution Center
08.2021 - 08.2022
Medical Biller
Physicians Management
08.2010 - 12.2016
CLERICAL -
MAOF
MEDICAL BILLER & CODING -
U.E.I
HIGH SCHOOL DIPLOMA -
LYNWOOD HIGH SCHOOL